Hi, I’m
Alexis Criswell
Canton,GA
Summary
Detail-oriented and results-driven Legal Intake Specialist with 8 years of experience in legal client onboarding, lead qualification, and sales conversion. Proven ability to consistently surpass intake and retention targets in fast-paced, high-volume environments. Exceptional communication skills and a natural talent for establishing rapport, handling sensitive legal inquiries, and converting leads into loyal clients. Combining empathy, accuracy, and strategic sales skills, excels in dynamic settings to make a significant impact. With a driven sales attitude and a knack for closing deals, dedicated to delivering exceptional results.
Overview
12
years of professional experience
1
Certification
Work History
Smith & Vega Law Group
Legal Intake Specialist
03.2018 - Current
Job overview
- Managed 60+ intake calls daily for personal injury, workers’ compensation, and employment law cases
- Consistently surpassed monthly conversion targets, maintaining a 35–45% sign-up rate
- Provided clear, empathetic communication to distressed callers, improving client trust and intake outcomes
- Collaborated with attorneys and case managers to assess lead quality and ensure compliance
- Mentored new intake staff and supported ongoing process training
Goldman Legal Network
Legal Intake Coordinator / Sales Specialist
01.2013 - 02.2018
Job overview
- Spearheaded high-volume legal intake campaigns across multiple practice areas
- Achieved over 40% conversion rates consistently through strategic communication and needs-based screening
- Streamlined intake systems, reducing average lead response time by 25%
- Partnered with marketing teams to refine lead targeting and improve client acquisition strategies
- Awarded for highest monthly conversion rates multiple times
Education
University of PhoenixOnline
Bachelor Of Administration from Business Administration
01.2019
University Overview
Graduated
Skills
- Legal Intake & Client Onboarding
- High-Volume Call Management
- Sales Conversion & Retention
- CRM & Intake Software (Clio, Law Ruler, Salesforce)
- Lead Qualification & Pipeline Tracking
- Confidential Information Handling
- Relationship Building & Client Trust
Certification
Legal Intake
Paralegal
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Legal Intake Specialist
Smith & Vega Law Group
03.2018 - Current
Legal Intake Coordinator / Sales Specialist
Goldman Legal Network
01.2013 - 02.2018
University of Phoenix
Bachelor Of Administration from Business Administration
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