Alexis Danielle Chapa
Bakersfield,CA
Summary
Assertive Corrections Officer which utilizes calm and confidence to handle inprison interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as the Facility Patio, Facility Yard, and Facility Buildings. Detail-oriented approach to handling adverse and stressful working conditions. Team player and dedication to go above and beyond to complete any task at hand.
Overview
12
12
years of professional experience
Work History
Correctional Officer -Security Patrol Officer
Kern Valley State Prison
Delano, CA
10.2022 - Current
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Assumed Role of Response Supervisor
- Assumed Role as (A) Sergeant
Correctional Officer
Pelican Bay State Prison
Crescent City, CA
12.2021 - 10.2022
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
Basic Correctional Officer Academy BCOA
California Department of Corrections and Rehabilitation
Galt, CA
09.2021 - 12.2021
- Learn positive communication skills to utilize in a correctional environment.
- Learn departmental policies and procedures.
- Arrest and Control
- Report Writing
- Firearms and Chemical Agents Training
Store Manager
Finishline
Bakersfield, CA
02.2016 - 08.2021
- Responsible for coordinating all aspects of daily management
- Provide and ensure there is daily coverage and supervision of the shops
- Open and close the shops to company standards
- Execute the maintenance of the visual standard in the shops to meet company standard as well as monthly directives
- Upkeep of the shop is necessary, that includes the sales floor as well as the stockroom
- Responsibility to train and coach my associates to help them to learn and continue to grow with the company
- Recruiting and hiring is a main job function
- Providing top of the line premium customer service to ensure all our guests have a pleasant visit making a customer for life.
- Resolved customer complaints in a timely manner.
First Assistant Manager
Skechers
05.2014 - 02.2016
- Assisted store manager in hiring and training new employees.
- Developed and implemented strategies for increasing sales revenue.
- Supervised staff to ensure efficient operation of the store.
- Ensured compliance with company policies, procedures, safety rules, and regulations.
- Provided feedback to employees on performance improvement opportunities.
- Coordinated inventory management processes including ordering, stocking and tracking supplies.
- Created monthly reports summarizing operational results, progress towards goals and departmental budget information.
LEAD CASHIER/ CUSTOMER SERVICE
SPORTS AUTHORITY
11.2012 - 05.2015
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Provided support to other departments when needed such as stocking shelves or running register.
- Handled escalated customer service issues professionally and courteously.
Sales Associate
Finish Line
05.2012 - 04.2014
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
Education
Psychology
San Diego State University
06.2012
Frontier High School
06.2011
Skills
- Relationship building and management
- Hard Working
- Leadership
- Effective Communication
- Precise
- Goal Oriented
- Ethical standards of conduct
Accomplishments
- Accepted to San Diego State University
- Presented with the California Golden State Seal Merit Diploma
- Manager Of The Year for the 2018 fiscal year At FinishLine
- Employee Of The Month February 2024
Timeline
Correctional Officer -Security Patrol Officer
Kern Valley State Prison
10.2022 - Current
Correctional Officer
Pelican Bay State Prison
12.2021 - 10.2022
Basic Correctional Officer Academy BCOA
California Department of Corrections and Rehabilitation
09.2021 - 12.2021
Store Manager
Finishline
02.2016 - 08.2021
First Assistant Manager
Skechers
05.2014 - 02.2016
LEAD CASHIER/ CUSTOMER SERVICE
SPORTS AUTHORITY
11.2012 - 05.2015
Sales Associate
Finish Line
05.2012 - 04.2014
Psychology
San Diego State University
Frontier High School
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