Alexis Dedon
Bentonville,AR
Summary
Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
9
9
years of professional experience
Work History
Cafe Manager
Markham & Fitz
2022.12 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Teller
Keesler Federal Credit Union
2022.08 - 2022.11
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Manager
Leonardo's Trattoria
2020.12 - 2021.10
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Service Manager
Walk-On's Bistreaux & Bar
2017.09 - 2020.05
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Service Manager
Copeland's Cheesecake Bistro
2015.03 - 2017.08
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
Bachelor of Arts - English Education
Southeastern Louisiana University
Hammond, LA05.2014
Skills
- Team worker who is able to adapt in highly dynamic and changing situations
- Excellent problem solving skills, with a focus on customer service
- Familiarity with Point of Sales systems
- Familiarity with operational reports and budget/labor planning
- Schedule all employees based on availability and staffing needs
- Responsible for inventory and ordering of all liquor, bar & office supplies, and employee uniforms
- Upkeep of bar inventory pricing guides and par levels
- Review all invoices for accuracy and record in P&L spreadsheets
Timeline
Cafe Manager
Markham & Fitz
2022.12 - Current
Teller
Keesler Federal Credit Union
2022.08 - 2022.11
Manager
Leonardo's Trattoria
2020.12 - 2021.10
Service Manager
Walk-On's Bistreaux & Bar
2017.09 - 2020.05
Service Manager
Copeland's Cheesecake Bistro
2015.03 - 2017.08
Bachelor of Arts - English Education
Southeastern Louisiana University