Alexis Deleon
Crown Point,IN
Summary
Results-driven Car Detailing Manager with expertise in all aspects of car detailing, including interior and exterior cleaning, waxing, polishing, and minor repairs. Demonstrated leadership skills in team building and staff training to deliver high-quality service. Proven track record of implementing efficient workflows that enhance productivity and customer satisfaction.
Overview
4
4
years of professional experience
Work History
J&A Car Detailing Business
Joshua Solis
Crownpoint, IN
05.2023 - Current
- Monitored inventory levels for car detailing supplies and equipment, placing orders as needed.
- Ensured proper use of chemicals, cleaning solutions and other materials in accordance with safety regulations.
- Maintained detailed records of work completed on each vehicle including photos before and after detailing services.
- Organized scheduling for employees to ensure adequate coverage during peak periods of business.
- Responded promptly to customer inquiries about prices, services offered, and availability.
- Checked quality of finished vehicles prior to releasing them back to customers.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Detailed wheels, tires, and undercarriage to remove dirt and brake dust.
Sales Lead and Assistant Manager
Journeys Shoe Store
Merrillville, IN
08.2023 - 10.2023
- Provided training sessions for new employees on sales techniques, procedures.
- Managed a team of 10+ sales representatives, providing guidance and support.
- Managed cash register operations using POS system and processed sales and returns.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Maintained attractive merchandise displays to maximize purchases.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
Sales Associate
Dry Goods USA
Merrillville, IN
08.2023 - 09.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Receptionist
Rogers Enterprises Inc.
Matteson , IL
12.2022 - 05.2023
- Assisted with basic accounting tasks during downtime.
- Utilized spreadsheets for tracking completed supply orders and accounting papers.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Used company badging system to create badges for new employees and visitors.
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Restaurant Hostess
Chili's Bar and Grill
Homewood, IL
08.2021 - 08.2022
- Greeted customers and escorted them to their tables.
- Provided menus and answered questions about menu items and specials.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seating.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Cashier and Cook
Nonnas Pizza
Crestwood, IL
10.2020 - 08.2021
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Coordinated customer food orders by phone for both pickup and delivery services
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Education
High School Diploma -
Homewood Flossmoor Highschool
Homewood, IL12-2022
Skills
- Employee Training and Development
- Project management proficiency
- Conflict resolution techniques
- Health and safety compliance
- Sales and marketing strategies
- Environmental awareness
- Excellent customer service
- Work Planning
- Efficient time management
- Strategic Planning
- Hospitality and accommodation
- Sales Techniques
Timeline
Sales Lead and Assistant Manager
Journeys Shoe Store
08.2023 - 10.2023
Sales Associate
Dry Goods USA
08.2023 - 09.2023
J&A Car Detailing Business
Joshua Solis
05.2023 - Current
Receptionist
Rogers Enterprises Inc.
12.2022 - 05.2023
Restaurant Hostess
Chili's Bar and Grill
08.2021 - 08.2022
Cashier and Cook
Nonnas Pizza
10.2020 - 08.2021
High School Diploma -
Homewood Flossmoor Highschool
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