Dependable with an engaging personality and flexible approach. I'm very friendly and upbeat. Love talking with people and easily approachable. I adapt very easily to different environments and im able to learn at a fast pace.
Overview
1
1
year of professional experience
Work History
Intake Representative
UnidosUS
2021.09 - 2022.06
Completed intake assessment forms and filed clients' charts.
Answered phone calls and provided new clients with required paperwork to initiate service.
Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
Determined eligibility for counseling and referral for over 75 clients daily.
Server
Olive Garden
2021.04 - 2021.08
Worked with POS system to place orders, manage bills and handle complimentary items.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Answered customers' questions, recommended items and recorded order information.
Education
Associate of Applied Science - Psychology
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ
05.2024
High School Diploma -
Sierra Linda High School
Tolleson, AZ
05.2022
Skills
Verbal and Written Communication
Sorting and Labeling
Work Orders
Team Collaboration
Customer Assistance
Telephone Etiquette
Conflict Management
Meeting Scheduling
Timeline
Intake Representative
UnidosUS
2021.09 - 2022.06
Server
Olive Garden
2021.04 - 2021.08
Associate of Applied Science - Psychology
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Sierra Linda High School
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