ALEXIS DOSS
Aubrey
Summary
Dynamic Healthcare Ambulatory Service Representative at Children's Health, skilled in EPIC systems and extraordinary customer service. Proven ability to enhance patient experiences through effective communication and complex problem-solving. Adept at building relationships and ensuring HIPAA compliance, resulting in streamlined operations and improved patient satisfaction.
Overview
8
8
years of professional experience
Work History
Healthcare Ambulatory Service Representative
Children's Health
Plano
08.2022 - Current
- Remaining up to date on Epic systems and workflows through routine training and day-to-day practices.
- Adept at understanding diverse client needs, and providing tailored support, ensuring positive experiences and outcomes.
- Providing patient benefits, as well as billing.
- Greet and check in patients upon arrival in a warm, friendly, and professional manner to ensure excellent first impressions.
- Access patient needs, and provide a smooth registration process to schedule patient evaluations and follow-up appointments.
- Ensure patient paperwork and records are accurately filed for HIPAA compliance to protect patient privacy and confidentiality.
- Attend meetings to stay current on policies, procedures, and quality customer service standards.
- Maintain open communication with medical staff to coordinate patient flow, and promptly address issues.
- Conduct financial screenings to determine if a patient needs financial counseling, and resolve any additional issues that may arise.
Youth Track and Field Coach
Plano Youth Sports Association
Plano
07.2021 - 08.2022
- Expertise in strategic planning through creating practice plans, strategies, and setting goals.
- Managed competing demands such as scheduling, travel, equipment, and organizing events.
- Skilled at conflict resolution and creative problem-solving under pressure.
- Developed individualized training plans.
- Networked within the athletic community to foster teamwork and collaboration.
- Talent for analyzing performance data and assessing strengths/weaknesses.
- Managed event logistics efficiently, resulting in seamless operations and heightened participant satisfaction
Behavioral Specialist Paraprofessional
Prosper Independent School District
Prosper
07.2021 - 08.2022
- Provided direct, comprehensive support, and coaching to diverse and at-risk learners.
- Empowered students to set and achieve their academic and personal goals, utilizing a blend of differentiated approaches, innovative and motivational coaching practices.
- Used technology-based instruction and communication platforms to aid students in academic progress.
- Monitored student progress and collaborated with faculty to implement individualized behavior plans.
- Utilized data to assess student progress, which contributed to informed decision-making processes.
Senior Sales Representative
Foot Locker
Lynchburg
04.2017 - 07.2021
- Led a team of sales associates to embrace the mission and vision of the organization.
- Established team training procedures for conflict resolution and effective communication techniques.
- Actively employed listening techniques to understand client conflict and foster collaboration to find solutions to meet their needs.
- Assessed customer feedback to develop strategies to enhance client satisfaction.
- Skilled at making informed decisions under pressure.
Education
Master of Science - Management
Texas A&M-Commerce
Commerce, TX12-2023
Bachelor of Science - Management
Liberty University
Lynchburg, VA06-2021
Skills
- Technical Competency
- Complex Problem-Solving
- Extraordinary Customer Service
- Relationship Building
- Critical Thinking
- Well Organized
- Strong Interpersonal & Written Communication
- Data analysis
- Time management
- Detail oriented
- EPIC systems
- HIPAA compliance
Timeline
Healthcare Ambulatory Service Representative
Children's Health
08.2022 - Current
Youth Track and Field Coach
Plano Youth Sports Association
07.2021 - 08.2022
Behavioral Specialist Paraprofessional
Prosper Independent School District
07.2021 - 08.2022
Senior Sales Representative
Foot Locker
04.2017 - 07.2021
Master of Science - Management
Texas A&M-Commerce
Bachelor of Science - Management
Liberty University
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