Dayne Rapoza
Aubrey
Summary
Dedicated work professional with over a four year experience of investigative work at Adult Protective Services seeking to further advance a career with the agency. Experienced at gathering, organizing, and analyzing information to solve complex cases. Known for strong work ethic and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.
Overview
12
12
years of professional experience
Work History
Investigator Specialist
DFPS – Adult Protective Services
05.2021 - Current
- Enhanced client safety through investigations of abuse, neglect, and exploitation.
- Conducted thorough assessments during in-home and community client visits.
- Gathered evidence by interviewing clients, families, and medical professionals.
- Developed tailored service plans to promote client safety and independence.
- Coordinated effectively with community services, medical facilities, and law enforcement.
- Prepared detailed case documentation and investigative reports within required timeframes.
Retail Team Lead
Walgreens, Plano Texas
08.2019 - 05.2021
- Enhanced team performance by leading and managing over 20 employees.
- Streamlined operations through effective vendor communication and daily procedures management.
- Trained new hires on company policies ensuring adherence to operational standards.
- Increased productivity by delegating tasks and managing project priorities effectively.
- Conducted safety training to maintain a secure environment for all store visitors.
- Resolved customer complaints efficiently, enhancing overall customer satisfaction levels.
Retail Team Lead
Walgreens, Vista California
08.2016 - 12.2018
- Increased team efficiency by leading and managing over 20 employees.
- Streamlined daily operations, including ordering and vendor communications, enhancing efficiency.
- Trained new employees on policies and procedures, ensuring operational consistency.
- Delegated tasks effectively, significantly boosting overall productivity within the team.
- Conducted safety training, creating a secure environment for customers and employees.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
Investigative Internship
Primary Public Defender, Vista California
07.2017 - 07.2018
- Enhanced investigative processes by collaborating with attorneys and experienced investigators.
- Participated in client and witness interviews, contributing insightful questions.
- Executed thorough background checks on clients and case-related individuals.
- Conducted comprehensive social media searches on persons of interest.
- Drafted detailed reports and professional emails following interviews and daily tasks.
- Responded promptly to client inquiries via emails, calls, and voicemails.
Retail Customer Service Associate
Walgreens, Vista California
08.2013 - 08.2016
Education
Bachelor - Criminology and Justice Studies
California State University of San Marcos
San Marcos, CA01.2017
Associates Degree - Social Sciences
Palomar Community College
San Marcos, CA01.2014
High School Education - undefined
Great Oak High School
Temecula, CA01.2010
Skills
- Highly Motivated
- Strong Independent Worker
- Team Work Oriented
- Efficient Communicator
- Dedicated and Reliable
- Excellent Time Manager
- Strong Work Ethic
- Deadline and Results Oriented
- Detailed Report Writing
- Excellent Interview Techniques
Timeline
Investigator Specialist
DFPS – Adult Protective Services
05.2021 - Current
Retail Team Lead
Walgreens, Plano Texas
08.2019 - 05.2021
Investigative Internship
Primary Public Defender, Vista California
07.2017 - 07.2018
Retail Team Lead
Walgreens, Vista California
08.2016 - 12.2018
Retail Customer Service Associate
Walgreens, Vista California
08.2013 - 08.2016
Associates Degree - Social Sciences
Palomar Community College
High School Education - undefined
Great Oak High School
Bachelor - Criminology and Justice Studies
California State University of San Marcos