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WHAT IS THE LARGE BUSINESS AND INTERNATIONALDIVISION? The Large Business and International (LB&I) business unit provides service and enforcement activities to support tax compliance of businesses and related entities with assets of $10 million or more, as well as small U.S. businesses engaged in international, U.S. citizens abroad, and foreign persons and businesses with a U.S. tax requirement. 
  
See Other Information for Locations.
  
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Responsibilities
  
WHAT DOES A SENIOR REVENUE AGENT DO? As a Senior Revenue Agent you will plan, conduct, and lead pre-filing and post-filing activities on the most complex business entities. You will initiate, plan, control, and execute all or parts of management initiated studies such as campaigns. You will serve as coach and mentor and will collaborate and coordinate with other experts, revenue agents, counsel, appeals, management, and industry to ensure emerging or strategic issues are identified. You will provide guidance on projects or programs and serve as an expert recommending changes to the tax code and the development of guidance and training. You will draft or review work projects involving emerging issues and areas of non-compliance. You will provide feedback to improve approaches to workload risk assessment.
  
As a Senior Revenue Agent you will:

* Maintain expertise through continuous learning activities needed to facilitate and coordinate the identification, development, and resolution of issues.
* Serve as an expert on technical issues by collaborating on the identification, risk assessment, development, and resolution of issues and develop technical content, training materials, and other resources to share knowledge, expand technical expertise, and ensure consistency and accountability in positions.
* Participate in project assignments, solving problems, identifying actionable events, meeting milestones and deadlines and time frames for completion.
* Prepare, present, communicate, and collaborate with appropriate internal and external stakeholders on technical guidance and new approaches to emerging or existing issues.
* Ensure that the organization's strategic plan, mission, vision, and values are communicated and integrated into the Practice Area and LB&I goals, work products, and services.
* Make recommendations for development of new tax laws affecting technical issues and ensure emerging or strategic issues are identified from all potential sources and effectively escalated.
* Provide advice and guidance to examiners and respond to requests for information, including answering inquiries in a prompt and responsive manner, following up with guidance provided, and collaborating with others.
* Monitors the applicable team members and reports on the status and progress of work; reviews work in progress and completed work to ensure that the guidance and instructions on work priorities, methods, deadlines and quality have been met.
  
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov.
  
Travel Required
  
25% or less - 01 - 05 Travel Nights per Month
  
Supervisory status 
  
No 
  
Promotion Potential 
  
14 
  

* Job family (Series)
  
0512 Internal Revenue Agent 
  

* Requirements
  
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Requirements
  
Conditions of Employment

* Refer to Other Information
* Click "Print Preview" to review the entire announcement before applying.
* Must be a U.S. Citizen or National
* IRS Employees with Career or Career Conditional Appointments.
* Qualifications
  
You must meet the following requirements by the closing date of this announcement. 
  
BASIC REQUIREMENTS FOR ALL GRADES
  
A Bachelor's or higher degree in accounting from an accredited college or university that included at least 30 semester hours (45 quarter hours) in accounting or 24 semester hours in accounting and an additional 6 semester hours in related subjects such as business law, economics, statistical/quantitative methods, computerized accounting or financial systems, financial management or finance. 
  
OR
  
A combination of experience and education at an accredited college or university equivalent to a four year degree that included courses equivalent to a major in accounting, i.e. at least 30 semester hours in accounting or 24 semester hours in accounting and 6 semester hours in related subjects as described above. 
  
OR
  
A Certificate as a Certified Public Accountant (CPA) obtained through written examination in a State, territory or the District of Columbia. 
  
OR
  
Are currently serving as an Internal Revenue Agent GS-0512 and have been in this position for at least one year or was previously an Internal Revenue Agent GS-0512 and held the position for at least one year. 
  
AND
  
You must possess the following professional accounting knowledge's: Principles of Accounting, Intermediate Accounting, Cost Accounting, Advanced Accounting, and Auditing. For more information on the required accounting knowledge's please refer to Internal Revenue Agent Basic Requirements
  
This knowledge is typically acquired by completion of an accounting degree from a four-year college or university. If not from an academic environment, the knowledge can also be obtained from certain work experience.
  
In addition to the above, you must meet the requirements described below: 
  
GS-14 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 level in the Federal Service. Specialized experience for this position includes: Experience in progressively responsible and diversified professional accounting or auditing work that required applying professional accounting principles, theory, and practices to analyze and interpret accounting books, records, or systems specifically to determine their effect on Federal tax liabilities and their adequacy for recording transactions affecting tax liabilities; Interpreting and applying Federal tax law for individuals, business and/or exempt organizations, partnerships and corporations; Researching business and trade practices to develop tax issues based on analysis and evaluation of overall business operations and financial condition; Interpreting and analyzing the tax implications of corporate financial transactions and financial management principles and practices; Interacting with a broad range of individuals and negotiating with specialists in accounting, legal, tax, and other similar business related professions; Experience using knowledge of the Internal Revenue Code, regulations, rulings, court decisions, and agency policies to conduct extensive research of legal questions to be able to make decisions involving complex matters of the law and to develop and apply new resolution approaches; Analytical and evaluative techniques, both qualitative and quantitative, sufficient to gather, identify, evaluate, and develop work methods and approaches to resolve complex interrelated problems and issues; Using communicative techniques in order to deal tactfully and persuasively with sophisticated taxpayers and stakeholders, to explain complex interpretation of tax laws, regulations and resolve issues; and experience with large, complex business returns pertaining to the development and application of tax principles, policies, legal decisions, and guidance for all of the following international tax areas: Foreign Tax Credits, Earnings & Profits, Expense Allocation and Apportionment, Sourcing of Income, Subpart F, Outbound transfers of Intangible Property, Transfer Pricing, controlled foreign corporations, disregarded entities and check-the-box elections; and experience with APMA, including Treaties, APA, and Competent Authority procedures; and experience explaining complex international tax concepts to others both verbally and in writing.

* The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-timework; part-timework is considered on a prorated basis.
* To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
  
In addition to the above requirements, you must meet the following, if applicable:
  
You must have been at the GS-13 level for 52 weeks (time-in-grade requirement).
  
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Senior Revenue Agent (Amended) (Cross Border Activities (All Territories))

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Dynamic customer care professional with proven expertise at TaskUs, excelling in HIPAA compliance and conflict resolution. Adept at building trust and rapport with clients, I consistently surpass performance metrics while providing empathetic support. Moderately Bilingual in Spanish. I thrive in fast-paced environments, leveraging strong communication skills to enhance customer satisfaction, and resolve issues effectively.

Customer service professional with excellent communication, problem-solving, and multitasking skills. Skilled in assisting customers, handling inquiries, and ensuring a positive experience.

Driven marketing student with diverse experience across customer service, project coordination, and digital media. I am skilled in managing internal and external communications, supporting marketing campaigns, and collaborating with creative teams. Adept with tools like WordPress, Salesforce, and Basecamp, and known for a strong work ethic, clear communication, and a team-first mindset.

Adaptable, detail-oriented customer service professional with 5+ years of experience in customer support and technical troubleshooting. Proven ability to manage high call and chat volumes while maintaining a 97% customer satisfaction rate. Articulate, results-oriented, and passionate about cultivating relationships, optimizing processes, and delivering solutions. Skilled in creative problem-solving, data entry, and software utilization, with a demonstrated ability to manage multiple priorities under tight deadlines. Seeking opportunities to expand skills, delegate responsibilities, and drive organizational growth.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Keith Dylewski

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Customer Care Agent

Estate Sale Manager

BS in Business Administration -

MBA Candidate in Strategic Management -

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