Alexis Dunn
Tonawanda,NY
Summary
Skilled server with a background in guest services and finance. Demonstrates ability to resolve customer inquiries promptly while fostering a welcoming environment. Aims to utilize strong communication and conflict resolution skills to improve team dynamics. Dedicated server with a strong focus on customer service and conflict resolution. Proven ability to adapt in high-pressure environments while enhancing guest experiences.
Overview
5
5
years of professional experience
Work History
Server
Dwyers Irish Pub
North Tonawanda, New York
02.2023 - 08.2025
- Deliver exceptional customer service in high-pressure dining settings.
- Coordinate food preparation and delivery with kitchen staff to ensure efficiency.
- Resolve customer inquiries and complaints swiftly and effectively.
- Collaborate with team members to consistently elevate guest experiences.
- Execute opening and closing duties, including setting up the dining area, and restocking supplies.
Undergraduate Finance Student Intern
University at Buffalo
Buffalo, New York
07.2023 - 03.2024
- Facilitate research projects and data collection for faculty members.
- Streamline administrative functions, including scheduling appointments, and managing files.
- Contribute feedback during weekly team meetings to enhance project outcomes.
- Utilize the document management system to maintain organized and accessible company records.
Guest Services Cashier
Target
Amherst, New York
10.2020 - 06.2023
- Manage customer returns and exchanges in compliance with store policies.
- Train new employees on cashier procedures and customer service standards.
- Collaborate with team members to facilitate a seamless checkout process.
- Provide assistance to customers through phone calls, addressing inquiries, and orders.
- Greet customers warmly to foster positive shopping experiences.
- Acquired knowledge of other departments to ensure continuous store operations.
Education
Bachelor of Science - Sociology
University At Buffalo
Buffalo, NY05-2025
Skills
- Team collaboration
- Customer service and support
- Effective communication
- Conflict resolution
- Guest relations
- Complex problem solving
- Patient advocacy
References
References available upon request.
Timeline
Undergraduate Finance Student Intern
University at Buffalo
07.2023 - 03.2024
Server
Dwyers Irish Pub
02.2023 - 08.2025
Guest Services Cashier
Target
10.2020 - 06.2023
Bachelor of Science - Sociology
University At Buffalo
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