Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Hobbies and Interests
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ALEXIS DUQUETTE

PORTLAND,USA

Summary

I am a passionate worker, who takes pride in any job I have been given. I enjoy working with people and having every opportunity to help someone as best as I can. I am always looking forward to improve my skills and enjoy learning from my peers in order to improve my skills in the work force.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal Financial Representative

American Eagle Financial Credit Union
06.2023 - Current
  • Supervised the High School Inters for the last 2 years
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Help create the work schedule for the Branch for the past 2 years.
  • Help create fun and successful sales incentives.
  • Help with Peer to Peer coaching with fellow coworkers.
  • Help with coaching the High School Interns.
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.

Universal Banker

M&T BANK
03.2022 - Current
  • Open, closed, and updated accounts for customers.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Identified customer financial needs through in-person efforts, referrals and marketing while providing strong product knowledge and quality service.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.

Teller 1

TD BANK
03.2021 - 08.2021
  • Educated customers on use of banking website and mobile apps.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Conducted regular proof work and followed up on chargebacks and deposit corrections.
  • Improved operations through consistent hard work and dedication.

Warehouse Associate

AMAZON
04.2020 - 03.2021
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Wrapped pallets in shrink wrap prior to loading.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Verified quantity and description of materials received by checking merchandise against packing list.


Cashier/Supervisor

FLIGHT TRAMPOLINE PARK
03.2018 - 02.2019
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Entered data into databases in alphabetic and numerical order.
  • Verified data entered into database by reviewing, correcting and deleting data.
  • Scanned and printed files and paperwork, when needed.
  • Interacted with public on phone and at reception desk to answer questions and resolve issues.
  • Excellent in word in excell
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Built positive relationships with customers to increase repeat business.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.

Substitute Teacher

MERIDEN PUBLIC SCHOOLS
02.2018 - 06.2018
  • Worked with elementary students of all ages and on the spectrum for several months with Israel Putnam Elementary School.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Developed and deepened relationships with students, family members and faculty to promote optimal student learning environments.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Excellent in word and excell
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Took notes and prepared reports on school day activities to provide to primary teacher.

Cashier

STOP AND SHOP
09.2015 - 02.2018
  • Closing store, mange birthday parties( Event Coordinator ), Supervisor position HOBBIES I enjoy painting, music, drawing.
  • Assisted with monthly inventory counts.
  • Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
  • Properly package flowers and plants for damage-free delivery.
  • Prepared various floral arrangements, including potted plants and bouquets based on customer requirements.
  • Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
  • Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Provided customers with courteous, knowledgeable and efficient service.
  • Maintained high standard of organization and cleanliness of store premises.
  • Designed general purpose and special occasion flower arrangements using recommended floral design guidelines.
  • Prepared potted plants and bouquets based on customer requirements.
  • Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.

Education

Associate of Science - Healthcare Administration

Eastern Gateway Community College
Steubenville, OH
05.2021

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Central Connecticut State University
New Britain, CT
01.2019

High School Diploma - undefined

Berlin High School
Berlin, CT
06.2014

Associate of Science - Health Administration

Middlesex Community College
Middletown, CT
05-2026

Skills

  • Communication Skills
  • Critical thinking
  • Customer Service
  • MS Office
  • Sorting and Filing
  • Task Prioritization
  • Verbal and Written Communication
  • Problem Solving
  • Customer Service-Oriented
  • Data Entry
  • Information Processing
  • Attention to Detail

Certification

  • CNP - Certified Notary Public

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings
  • Drawing and Painting
  • Photography
  • Road Trips

Timeline

Personal Financial Representative

American Eagle Financial Credit Union
06.2023 - Current

Universal Banker

M&T BANK
03.2022 - Current

Teller 1

TD BANK
03.2021 - 08.2021

Warehouse Associate

AMAZON
04.2020 - 03.2021

Cashier/Supervisor

FLIGHT TRAMPOLINE PARK
03.2018 - 02.2019

Substitute Teacher

MERIDEN PUBLIC SCHOOLS
02.2018 - 06.2018

Cashier

STOP AND SHOP
09.2015 - 02.2018

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Central Connecticut State University

High School Diploma - undefined

Berlin High School

Associate of Science - Healthcare Administration

Eastern Gateway Community College

Associate of Science - Health Administration

Middlesex Community College

Hobbies and Interests

I enjoy painting, music, drawing.

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