Open To Work
BRENDA MUÑOZ RODRIGUEZ
Austin
Summary
Customer service professional with extensive experience guiding clients in personal financial planning and enhancing operational efficiency in medical settings. Skilled in calendar management, event coordination, and resolving complex inquiries to drive client satisfaction. Strong communicator adept at maintaining confidentiality and fostering teamwork.
Overview
11
11
years of professional experience
Work History
Personal Financial Representative
University Federal Credit Union
Austin
01.2026 - Current
- Guided members in personal financial planning and budgeting strategies to enhance financial well-being.
- Evaluated member accounts for opportunities to optimize financial growth and savings.
- Informed clients about credit union products and services customized to meet their specific financial needs.
- Resolved member inquiries regarding accounts, loans, and transactions efficiently.
Scheduling Coordinator III
Envision Health
01.2022 - 07.2025
- Managed schedules and calendars for doctors and nurse practitioners to ensure optimal availability
- Coordinated meetings and conferences with providers to address medical records and enhance communication
- Called back patients to resolve medical billing discrepancies, ensuring clarity and satisfaction
- Handle confidential information and documents with discretion and maintain their proper organization
Patient Access Representative
Emerus
El Paso
01.2019 - 01.2022
- Managed incoming calls, resolving inquiries and efficiently directing patients to appropriate departments.
- Coordinated with clinical staff to streamline patient check-in processes, enhancing patient experience.
- Maintained accurate patient records in electronic health record systems effectively.
Billing Coordinator I
EmCare
01.2015 - 01.2018
- Coordinated schedules, meetings, and travel arrangements for providers to enhance operational efficiency
- Researched and compiled reports on company operations and industry trends to support informed decision-making
- Provided administrative support by managing communications, including phone calls and emails, to ensure smooth interactions for patients and providers
Education
Bachelor's Degree - Computer Engineering
University of New Mexico
Las Cruces, NM05-2028
Associates of Arts -
El Paso Community College
01-2004
Skills
- Customer service
- Communication skills
- Interpersonal skills
- Spanish proficiency
- Administrative procedures
- Clerical procedures
- File management
- Word processing
- Excel
- Organizational skills
- Time-management skills
- Teamwork
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeLocation Preference
HybridRemoteSalary Range
$45000/yr - $200000/yrTimeline
Personal Financial Representative
University Federal Credit Union
01.2026 - Current
Scheduling Coordinator III
Envision Health
01.2022 - 07.2025
Patient Access Representative
Emerus
01.2019 - 01.2022
Billing Coordinator I
EmCare
01.2015 - 01.2018
Bachelor's Degree - Computer Engineering
University of New Mexico
Associates of Arts -
El Paso Community College