ALEXIS DURAN
Fort Worth,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Dental Assistant/Front Desk
Trinity Dental Care
03.2023 - Current
- Managed patient scheduling, charting, and insurance coordination in fast-paced office
- Assisted dentist with chairside procedures, sterilizing instruments, and dental x-rays
- Explaining patients treatment plans and answering any questions they might have
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Sales Representative / Recruiter
Priority Workforce
04.2021 - 04.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Conducted comprehensive phone interviews to pre-screen candidates, saving time for hiring managers in the interview process.
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- Organized and hosted successful recruitment events, increasing brand awareness and attracting top talent.
Customer Service Representative
Hotline
01.2019 - 02.2021
- Handled high volume of customer inquiries, resolving issues efficiently and effectively
- Maintained accurate records of customer interactions and transactions
- Collaborated with team members to brainstorm solutions and improve customer service strategies
- Dispatching
- Everyday data entry
- Entering PO's and airway bills
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
08.2014 - 06.2018
- Appointment scheduling
- Team Communication
- Problem-solving
- Relationship building
- Customer service
- Time management
- Sourcing
- Networking
Education
College -
Brightwood College
High School -
Sam Houston High School
Grand Prairie, Tx06.2018
Skills
- Appointment scheduling
- Team Communication
- Problem-solving
- Relationship building
- Customer service
- Time management
- Sourcing
- Networking
- Active Listening
- Data Entry
- Follow-up skills
Languages
Spanish
Timeline
Dental Assistant/Front Desk
Trinity Dental Care
03.2023 - Current
Sales Representative / Recruiter
Priority Workforce
04.2021 - 04.2023
Customer Service Representative
Hotline
01.2019 - 02.2021
08.2014 - 06.2018
College -
Brightwood College
High School -
Sam Houston High School
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