Nylah Brown
Royersford,PA
Summary
Dedicated dental professional with a strong foundation in patient care and office administration. Efficiently managed front desk operations, optimizing workflow and enhancing patient experiences through effective appointment scheduling and follow-up coordination.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Assistant/Front Desk
All About Smiles
09.2022 - 08.2025
- Managed front desk tasks and procedures to optimize office workflow and enhance patient experience
- Executed administrative duties including scheduling appointments, answering telephones, and maintaining accurate patient records.
- Coordinated appointment scheduling and patient follow-ups to improve patient care continuity.
- Managed patient records and updated information in dental software systems.
- Explained dental services and payment plans to help patients make informed decisions.
- Assisted in patient preparations for dental procedures and treatments.
- Monitored inventory levels and ordered dental supplies.
- Educated patients on post-operative care and proper oral hygiene practices.
Dental Assistant
Eco Dental
01.2016 - 01.2022
- Coordinated appointment scheduling and confirmed patient visits, enhancing clinic workflow.
- Took bitewing, periapical, panoramic and CBCT X-rays and prepared for dentists to review.
- Assisted in patient preparation for dental procedures and examinations.
- Informed patients on post-treatment care and oral hygiene practices, promoting better health outcomes.
- Engaged patients warmly to create a welcoming and comfortable atmosphere during visits.
- Responded to emergencies by assessing situations and providing necessary support, ensuring patient safety.
Bank teller (Paid Scholar Internship)
Fulton Bank
New Castle, Delaware
01.2021 - 10.2021
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and processing transactions promptly.
- Conducted each client transaction efficiently, accurately, and effectively
- Processed daily transactions, including deposits, withdrawals, and money transfers, ensuring accuracy and compliance
- Maintained accurate records of transactions and ensured documentation met compliance standards
Dental Technician
Chromium Dental Lab
01.2019 - 12.2020
- Coordinated with technicians to ensure accurate and timely completion of all orders
- Worked with dentists to meet specific patient requirements effectively
- Refined finished work to eliminate rough edges and enhance fit for patient comfort
- Calibrated laboratory equipment to maintain accurate measurements and performance.
Education
Associates - Dental Hygiene
Harcum College
05-2026
High School - Dental Assisting Program
Paul M. Hodgson Vocational Technical High School
Associates - Health Science
Delaware Technical Community College
Skills
- Dental software management
- Patient care
- Postoperative education
- X-ray imaging
- Radiology procedures
- Office administration
- Appointment scheduling
- Customer service
- Invisalign treatment assistance
- Dental Implant assisting
- Postoperative care instructions
Certification
- Delaware State Radiology Certification
- BLS Healthcare CPR Certification
Attributes
- Highly adaptable and dependable
- Teachable and passionate about learning
- Excellent communication skills
- Highly motivated and results-oriented
- Energetic and organized
Activities
- Member of National Honors Society
- Distinguished Honors Student
- Phi Theta Kappa Honor Society Member
Volunteer Experience
- Nurturing Smiles Volunteer – Assisted with community dental outreach and patient support activities.
- Mom-n-Pa Volunteer – Supported community service initiatives and assisted program participants.
- Sunday Breakfast Mission Volunteer – Participated in volunteer dental clinics, assisting dental professionals and helping provide oral healthcare services to underserved community members.
Timeline
Dental Assistant/Front Desk
All About Smiles
09.2022 - 08.2025
Bank teller (Paid Scholar Internship)
Fulton Bank
01.2021 - 10.2021
Dental Technician
Chromium Dental Lab
01.2019 - 12.2020
Dental Assistant
Eco Dental
01.2016 - 01.2022
Associates - Dental Hygiene
Harcum College
High School - Dental Assisting Program
Paul M. Hodgson Vocational Technical High School
Associates - Health Science
Delaware Technical Community College