Alexis Durham
Buena Vista,VA
Summary
Loyal an trustworthy employee can work alone or as part of a team. Quick learner and with excellent attendance always smiling with a friendly demeanor.
Overview
4
4
years of professional experience
Work History
Sales Associate
Goodwill
09.2018 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Engaged with customers to build rapport and loyalty
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Crew Member
Dunkin Donuts & Baskin Robbins
09.2021 - 12.2022
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Provided excellent customer service by greeting customers and meeting quality expectations
- Cleaned and maintained all areas of restaurant to promote clean image
- Assisted other team members to achieve goals
- Completed milkshakes and ice cream desserts for customers
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins
- Kept drawer balanced by accurately processing cash, credit and debit payments
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Accurately operated cash register to process customer payments
- Stocked shelves to organize aisles in assigned department
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Escalated problems or complaints to relevant supervisor or manager for resolution
- Kept kitchen, counter and dining areas cleaned and sanitized
- Became familiar with products to answer questions and make suggestions
- Prepared products following restaurant, health, and safety standards and procedures
- Trained new team members on procedures, customer service, and sales techniques
- Kept food preparation area, equipment, and utensils clean and sanitary
- Addressed guest needs, questions, or concerns to create optimum experience onboard
- Brewed coffee and tea and changed out drink station syrups
- Documented customer orders and conveyed special requests to kitchen staff
- Replenished serving stations with fresh food and cleaned up spills
- Backed up servers by setting up trays and completing some food deliveries
- Filled out daily shift log to record amount of food prepared, used and leftover
- Observed customer purchases in line and differentiated between standard portions
- Reconciled receipt totals, cash and credit payments to address shortages
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders
- Delivered exceptional service as illustrated through multiple positive Yelp reviews
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line
- Prepared salads, soups and sandwiches for customers
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Prepared recipe ingredients by washing, peeling, cutting, and measuring
- Packaged menu items into bags or trays and placed drink orders into carriers
Education
Bachelor of Arts - Counseling
Southern Virginia University
Buena Vista, VA12.2025
Skills
- Register
- Sorting clothes
- Run racks
- Mopping or sweeping
- Make drinks
- Organized
I love animal caring, swing dancing, baking, traveling,
I really love to travel lots around the earth and go to places I have never been before, I have always been into animals like caring for them and treating them well. I am from Nashville and I love to go downtown to do lots of country swing dancing with my friends. I enjoy baking lots of delicious treats.
Timeline
Crew Member
Dunkin Donuts & Baskin Robbins
09.2021 - 12.2022
Sales Associate
Goodwill
09.2018 - 02.2021
Bachelor of Arts - Counseling
Southern Virginia University