Sofia Roman Neyra
Miami,FL
Overview
5
5
years of professional experience
Work History
Sales Associate
Dancing Supplies Depot
Miami, FL
11.2023 - Current
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained cleanliness of store environment including floors, windows, displays.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted customers with product selection, sizing and styling.
Team Member
Banter's by Piercing Pagoda- Store Member, Cashier
Miami, FL
04.2023 - 07.2023
Forever 21 Team Member/ Cashier
Forever 21
06.2022 - 12.2022
Social Media Manager/ Customer Service/ Secretary
M&B Beauty Salon and Spa
01.2019 - 04.2022
- Used editing and graphic design tools to create content and visuals for social channels.
- Created and optimized promotional publications and related materials.
- Managed the daily operations of all assigned social media accounts.
- Answered calls to assist with customer questions and concerns.
Education
Bachelor of Arts - Applied Psychology
Florida International University
05-2026
High School Diploma -
John A Ferguson Senior High School
06-2023
Skills
- Bilingual
- Baking/Cooking
- Microsoft Office Software (Word, Excel, PowerPoint, Publisher, Outlook, Access)
- Internet Research
- Social Media
- Photography
- Written Communication
- Leadership Skills
- Translator
- Customer Service
- Register
- Good Teamwork
- Fast Learner
- Organized
- Inventory Control
- Customer Needs Assessment
- Promotional Support
- Upselling
- Order Processing
- Retail Loss Prevention
- Payment Processing
- Sales Development
- Product Sales
- Teamwork and Collaboration
- Strategic Planning
- Exceeds Sales Goals
- Excellent Communication Skills
- Complex Problem-Solving
- Merchandising Knowledge
- Meeting Deadlines
- Listening Skills
- Policy and Procedure Adherence
- Service-Oriented
- Positive and Professional
- Exceptional Customer Service
- Money Handling
- Verbal/Written Communication
- Store Opening and Closing
- Display Setup
- English and Spanish Fluency
Accomplishments
- Honor Roll (every grading period in high school)
- IB Diploma
- Bright Future's Diploma
Hobbies and Interests
- Singing
- Music Engineering
- Music Theory
- Piano
- Video editing
- Baking
- Cooking
- Weight Lifting
Affiliations
- Gym
- Music
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Dancing Supplies Depot
11.2023 - Current
Team Member
Banter's by Piercing Pagoda- Store Member, Cashier
04.2023 - 07.2023
Forever 21 Team Member/ Cashier
Forever 21
06.2022 - 12.2022
Social Media Manager/ Customer Service/ Secretary
M&B Beauty Salon and Spa
01.2019 - 04.2022
Bachelor of Arts - Applied Psychology
Florida International University
High School Diploma -
John A Ferguson Senior High School
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