Jonathan Velez
Nashville,TN
Summary
Dedicated Sales Associate experienced in driving high sales and efficiently handling customer interactions. Achieved customer satisfaction through strong problem-solving skills and effective communication. Focused on enhancing brand reputation while adapting to diverse challenges in fast-paced environments.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Sales Associate
Soccer Village
Nashville, TN
06.2025 - 09.2026
- Assisted customers with product selection and store questions.
- Processed sales transactions using point-of-sale system and cash drawer.
- Restocked merchandise and organized displays throughout the sales floor.
- Greeted shoppers and delivered friendly service during peak store hours to enhance customer experience
- Answered customer concerns and resolved issues with professionalism
- Maintained clean, orderly checkout and merchandising areas
- Supported inventory counts and tracked incoming product shipments
- Collaborated with team members to efficiently open and close store operations, ensuring smooth transitions and maintaining operational standards
- Assisted customers in locating specific products, addressing inquiries, and providing tailored product advice to support informed purchasing decisions
- Welcomed customers into store and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
Package Handler
Amazon
Nashville, Tennessee
03.2025 - 11.2025
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Loaded and unloaded parcels from trailers and conveyor lines.
- Moved shipments safely with pallet jacks and carts.
- Inspected packages for damage, labeling errors, and routing accuracy.
- Scanned and sorted packages by destination and service type with handheld scanner to streamline sorting process.
- Organized packages by destination and service type using Amazon scanning systems and shipping labels to ensure accurate and efficient deliveries.
- Assisted in loading delivery trucks with prepared packages to ensure timely dispatch of shipments.
- Followed Amazon safety procedures and warehouse cleanliness standards.
Education
Academy of Hickory Hollow
Nashville, TennesseeSkills
- Point of sale
- Sales transactions
- Cash handling
- Inventory tracking
- Customer service
- Exceptional customer service
- Customer focus
- Product guidance
- Product recommendations
- Product demonstrations
- Customer engagement
- Guest relations
- Merchandising displays
- Retail merchandising expertise
- Store operations
- Time management
- Task prioritization
- Team collaboration
- Teamwork and collaboration
- Conflict resolution
- Listening skills
- Effective communication
- Verbal communication
- Written communication
- Excellent communication skills
- Positive and professional
- Goal oriented
- Relationship selling
- Prospecting and telemarketing
- Persuasion techniques
- Flexible schedule
- Attention to detail
- Calm demeanor
- Client service
- Contact follow-up
- Fraud detection
- Cleaning techniques
- Problem-solving skills
- Friendly and outgoing
- Meeting deadlines
- Bilingual
- Bilingual
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Sales Associate
Soccer Village
06.2025 - 09.2026
Package Handler
Amazon
03.2025 - 11.2025
Academy of Hickory Hollow