Summary
Overview
Work History
Education
Skills
Timeline
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Hillary Edge

Norfolk,VA

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

24
24
years of professional experience
2003
2003
years of post-secondary education

Work History

Sales Associate

Foggy frogs vapes and cbd
Chesapeake , Virginia
03.2024 - 11.2025

Open close the store

Help assist customer with any needs

Ring sales

Clean and restock

Customer Service Representative

Life Protect 24/7
Norfolk, VA
01.2019 - 10.2019

Take calls from customers who were not happy

Cancelled accounts

Cashier

Toms Green Thumb
Norfolk, VA
06.2008 - 04.2010
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Followed company security procedures for handling large sums of money.

Carhop

Sonic
Norfolk, VA
01.2008 - 07.2009
  • Provided excellent customer service by answering questions promptly and courteously resolving any customer complaints quickly and professionally.
  • Monitored inventory levels of food items to ensure adequate stock was available throughout shift.
  • Greeted and welcomed customers as they arrived at the drive-in window.
  • Adhered to company policies regarding dress code, attendance requirements, break times.
  • Filled out daily paperwork accurately including sales totals and inventory counts.
  • Ensured that all products were prepared in accordance with established recipes while meeting quality standards set forth by management team.
  • Maintained cleanliness of dining area by wiping down surfaces and removing trash from tables between guests.
  • Delivered food orders to customers in a timely manner with a friendly attitude.
  • Ensured that all orders were accurate before delivering them to customers.
  • Cleaned tables and chairs, swept floors, and performed other general cleaning duties as needed.
  • Communicated effectively with co-workers regarding order status or customer requests.
  • Prepared drinks, condiments, and food items according to restaurant standards.
  • Completed orders by making specialty shakes and ice cream desserts.
  • Used POS system and cash register to receive payments by cash, check, credit card, and voucher.

Cashier

Exxon Gas Station
Norfolk, VA
02.2002 - 01.2007
  • Ensured compliance with all safety regulations within the store environment.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Performed other duties as assigned by management.
  • Followed company security procedures for handling large sums of money.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped with purchases and signed customers up for rewards program.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

Bayside High
Virginia , Va

Skills

  • Know most Point of sale systems
  • Take pride in my work
  • On time and reliable
  • Fast learner
  • Point of sale
  • Customer service
  • Sales techniques
  • Cash handling
  • Team collaboration
  • Conflict resolution
  • Time management
  • Customer engagement
  • Product restocking
  • Exceptional customer service
  • Policy and procedure adherence
  • Client retention strategies
  • Customer needs assessment
  • Listening skills
  • Display setup
  • Adapt to diverse groups
  • Money handling
  • Exceeds sales goals
  • Store opening and closing
  • Cash register operation
  • Sales training
  • Upselling
  • Persuasion techniques
  • Outgoing personality
  • Service oriented
  • Cleaning techniques
  • Meeting deadlines
  • Strategic planning
  • Teamwork and collaboration
  • Problem-solving
  • Written and oral communication skills
  • Stocking and receiving
  • Retail store operations
  • Multi-tasking strength
  • Verbal and written communication
  • Merchandise display
  • Product sales

Timeline

Sales Associate

Foggy frogs vapes and cbd
03.2024 - 11.2025

Customer Service Representative

Life Protect 24/7
01.2019 - 10.2019

Cashier

Toms Green Thumb
06.2008 - 04.2010

Carhop

Sonic
01.2008 - 07.2009

Cashier

Exxon Gas Station
02.2002 - 01.2007

Bayside High
Hillary Edge