Mary Zeller
Cranbury
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
1966
1966
years of post-secondary education
Work History
Sales Associate
Hallmark
09.2022 - Current
- Assisted customers with product selection and provided detailed information.
- Processed transactions accurately using point-of-sale systems.
- Maintained a clean and organized sales floor for optimal customer experience.
Sales Associate
Hallmark
Moosic
09.2022 - Current
- Assisted customers with product selection and inquiries in a friendly manner.
- Organized and restocked merchandise on sales floor to maintain visual appeal.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Collaborated with team members to create engaging store displays and promotions.
- Provided product knowledge and recommendations to enhance customer shopping experience.
- Maintained cleanliness and organization of sales area to promote a welcoming environment.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
Education
StPaul’s High School/Scranton Technical
Scranton, PaSkills
- Point-of-sale systems
- Product knowledge
- Cash handling
- Visual merchandising
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Client service
- Positive and professional
- Listening skills
- Energetic self-starter
- Promotional support
- Relationship building
- POS system operation
- Problem-solving skills
- Adapt to diverse groups
- Point of sale operation
- Stocking and receiving
- Professional demeanor
- Retail merchandising expertise
- Product guidance
- Cash register operation
- Cleaning techniques
- Policy and procedure adherence
- Friendly and outgoing
- Customer engagement
- Cash handling accuracy
- Money handling
- Money transfer systems
- Product sales
- Verbal and written communication
- Product demonstrations
- Excellent people skills
- Exceptional customer service
- Reading comprehension skills
- Sales training
- Multi-tasking strength
- Customer service
- Flexible schedule
- Product promotions
- Merchandise display
- Dispute mediation
- Reliable and punctual
Affiliations
- Reading , gardening , time with Grandchildren , Puzzles , stitching crafts
References
References available upon request.
Timeline
Sales Associate
Hallmark
09.2022 - Current
Sales Associate
Hallmark
09.2022 - Current
StPaul’s High School/Scranton Technical
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