Gurkirat Singh
Ridgeland,MS
Summary
Dynamic sales professional with extensive experience at Exxon Mobil, excelling in customer service and suggestive selling. Proven track record of enhancing customer satisfaction and driving sales through effective inventory management and team collaboration. Recognized for building strong relationships and delivering exceptional shopping experiences in fast-paced retail environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
Baskin Robins
Ridgeland, MS
12.2020 - 12.2024
Sales Associate Manager
7-eleven
Ridgeland, MS
12.2020 - 12.2024
Sales Associate
Shell Gas Station
Ridgeland, MS
12.2020 - 12.2024
Sales Associate
Exxon Mobil
Ridgeland, MS
12.2020 - 12.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and arranging displays effectively.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to achieve daily sales goals and promote teamwork.
- Participated in training sessions to develop sales techniques and improve performance skills.
- Learned product features and benefits to provide knowledgeable assistance to customers.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Wrapped, boxed and weighed bakery department products.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma - Business Administration
Guru Gorbind Nadala School
Punjab India Skills
- Customer service
- Sales techniques
- Inventory management
- Point-of-sale systems
- Visual merchandising
- Team collaboration
- Product knowledge
- Suggestive selling
- Cash handling
- Conflict resolution
- Store organization
- Sales promotions
- Customer engagement
- Relationship building
- Stock replenishment
- Performance tracking
- Operational efficiency
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Store opening and closing
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- POS system operation
- Professional demeanor
- Retail store operations
- Cleaning techniques
- Guest relations
- Sales training
- Strategic planning
- Inventory tracking
- Sales development
- Product recommendations
- Brand promotion
- Point of sale operation
- Relationship selling
- Shipment processing
- Sales forecasting
- Money transfer systems
- Friendly and outgoing
- Merchandising
- Retail loss prevention
Languages
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Sales Associate
Baskin Robins
12.2020 - 12.2024
Sales Associate Manager
7-eleven
12.2020 - 12.2024
Sales Associate
Shell Gas Station
12.2020 - 12.2024
Sales Associate
Exxon Mobil
12.2020 - 12.2024
High School Diploma - Business Administration
Guru Gorbind Nadala School