Kajal Rana
Passaic
Summary
Sales associate with proven success at Rite Aid, specializing in customer service and inventory management. Expertise in MS Excel for data analysis and building strong customer relationships. Consistently exceeded sales targets while ensuring a positive shopping experience for all customers.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Sales Associate
Rite Aid
Clifton
03.2023 - Current
- Assisted customers with shopping needs, answered inquiries, and resolved complaints to ensure satisfaction.
- Processed customer payments accurately using cash register.
- Maintained cleanliness and organization of store to improve customer experience.
- Restocked shelves and end-caps promptly following merchandise delivery.
- Supported daily operations of One-hour Photo department to ensure customer satisfaction.
- Conducted inventory counts and placed merchandise orders based on findings.
- Directed operations for financial and customer service functions to streamline processes.
Line Leader
Vitaquest International, Inc
Caldwell
06.1998 - 10.2005
- Supervised daily production operations, maintaining efficient workflow and upholding quality standards.
- Implemented process improvements to streamline workflows and boost overall productivity.
- Monitored inventory levels and coordinated material supply for uninterrupted production.
- Trained new team members on safety protocols and operational procedures.
- Primarily responsible for shipping and receiving using FedEx, UPS, and USPS.
- Managed incoming calls across several phone lines, improving customer service responsiveness.
- Scheduled and confirmed appointments.
- Extensively worked with Microsoft Word, Excel, PowerPoint, and the Internet.
Education
Accounting -
Passaic County Community College
Paterson, NJSkills
- Point of sale management
- Point of sale systems
- Checkout process optimization
- Cash register operation
- Point of sale operation
- Transaction processing
- Payment processing
- Data Entry
- Inventory management
- Inventory tracking
- Store operations
- Product knowledge
- Sales strategy
- Sales development
- Sales achievement
- Exceeds sales goals
- Cold calling
- Lead generation
- Client management
- Client relations
- Relationship selling
- Outstanding service
- Customer service
- Customer service techniques
- Team collaboration
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Time management
- Multi-tasking strength
- Retail loss prevention
- Product promotions
- Merchandising skills
- Order processing
- Shipment processing
- Engagement strategies
- Sales development
- PowerPoint
- MS Excel
- MS Word
- Reliable and punctual
- Engagement strategies
- Reliable and punctual
- Client relations
Certification
- Certified High school Diploma, Gujrat, India
- Certified Office Management, C-Dec Institute, India
Timeline
Sales Associate
Rite Aid
03.2023 - Current
Line Leader
Vitaquest International, Inc
06.1998 - 10.2005
Accounting -
Passaic County Community College