Danielle Walkinshaw
Honolulu
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
14
14
years of professional experience
Work History
Sales Associate
City Mill CO
Honolulu
03.2015 - 06.2018
- Prepared merchandise for purchase or rental.
- Described merchandise and explained use, operation and care.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Executed floor moves and merchandising strategies to maintain well-stocked, organized sales areas.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Received and displayed product shipments on store retail shelves upon delivery.
- Showcased product features and benefits to align with customer needs and enhance purchasing decisions.
- Used technology resources to assist customers in locating and selecting items.
- Created attractive merchandise displays with signage to drive customer sales and efficiently clear overstock.
- Processed transactions using a point-of-sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Restocked shelves to maintain sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained store cleanliness and ensured compliance with health regulations.
- Assisted customers with product selection and provided knowledgeable recommendations.
- Managed inventory by restocking shelves and organizing merchandise displays.
Licensed Massage Therapist
Serenity Massage
Honolulu
01.2014 - 06.2018
- Provided therapeutic massage treatments tailored to client needs and preferences.
- Applied diverse massage techniques to effectively alleviate tension and enhance client relaxation.
- Maintained strict compliance with health and safety regulations to ensure client safety during treatments.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Utilized myofascial release techniques to relieve client injuries, trauma, and stress during sessions.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Employed trigger point therapy to relieve specified areas of pain or dysfunction.
- Ensured a safe environment for both staff members and clients at all times by adhering to safety regulations set forth by the state licensing board.
- Advised customers on products used during the massage such as creams or essential oils designed for relaxation purposes.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Delivered exceptional customer service by proactively addressing concerns to ensure a consistently therapeutic and relaxing massage experience.
- Completed in-depth training in massage practices and used latest techniques for best results.
- Stocked treatment space with linens, supplies and sterilized instruments.
Sales Associate
Long's Drugs/CVS Pharmacy
Honolulu
09.2004 - 04.2008
- Assisted customers with product selection and provided knowledgeable recommendations.
- Demonstrated product features and benefits, helping customers make informed purchasing decisions.
- Processed customer transactions accurately using point-of-sale systems.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
- Handled customer complaints in a professional manner.
- Collaborated with team members to enhance customer service experience.
- Used technology resources to assist customers in locating and selecting items.
- Collaborated with sales team to create strategies that supported target achievement.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained store cleanliness and ensured compliance with health regulations.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
Education
Vocational Degree - Massage Therapy
Nevada School of Massage
Las Vegas, NV12-2009
High School Diploma -
Henry J. Kaiser High School
Honolulu, HI05-2002
Skills
- Point of sale transactions
- Point of sale management
- Cash register management
- Payment handling
- Order fulfillment
- Inventory management
- Store operations
- Customer service
- Customer interaction
- Product suggestions
- Product marketing
- Product display
- Product showcases
- Visual display
- Effective communication
- Outgoing demeanor
- Product suggestions
- Cash management
- Customer service
Timeline
Sales Associate
City Mill CO
03.2015 - 06.2018
Licensed Massage Therapist
Serenity Massage
01.2014 - 06.2018
Sales Associate
Long's Drugs/CVS Pharmacy
09.2004 - 04.2008
Vocational Degree - Massage Therapy
Nevada School of Massage
High School Diploma -
Henry J. Kaiser High School