DWIGHT BENT
Paterson,NJ
Summary
Dedicated customer service and interpreting professional skilled in facilitating effective cross-language communication. Excels in understanding diverse needs and delivering efficient solutions through strong listening and interpersonal skills. Committed to fostering positive experiences with precise and respectful client interactions.
Overview
15
15
years of professional experience
Work History
Sales Associate
Sprint
Managua, Nic
10.2020 - 12.2022
- Demonstrated usage of phones, tablets, and wireless products to enhance customer understanding.
- Assisted customers with Sprint wireless plans and device options.
- Addressed billing inquiries and service issues, ensuring customer satisfaction.
Interpreter (Spanish)
QC2 interpretations
08.2015 - 11.2019
- Interpreted live phone and video conversations for QC2 clients during interpretation sessions.
- Supported patient care by updating hospital systems with lab results, allergy details, and vital signs for accurate communication.
- Provided courteous customer service to improve satisfaction and support a 95% annual sales growth.
- Handled MGA and NIC accounts by organizing account records and maintaining client contact.
Customer Service Representative
Sitel
02.2011 - 09.2014
- Resolved customer inquiries and problems efficiently, enhancing customer satisfaction
- Maintained detailed records of interactions to ensure accuracy and facilitate future communications
- Oversaw MGA and NIC accounts, providing support and service to clients
Distributor
kohler distributors
hawthorne NJ
02.2023 - 01.2026
- Managed Kohler product distribution across dealer and contractor accounts.
- Tracked inventory levels using warehouse and sales records.
- Scheduled deliveries with carriers and internal logistics teams.
- Supported showroom staff with product knowledge and customer requests.
Education
BACHELOR -
MORAVIAN HIGH SCHOOL
Bluefields, Nicaragua12-2005
Skills
- Simultaneous interMedical terminologytioElectronic chartiPatient record upPhone supportter skills, Bilingual
- Bilingual
- Computer skills
- Time management
- Client relations
- Communication skills
- Medical terminology
Languages
Spanish, English
Timeline
Distributor
kohler distributors
02.2023 - 01.2026
Sales Associate
Sprint
10.2020 - 12.2022
Interpreter (Spanish)
QC2 interpretations
08.2015 - 11.2019
Customer Service Representative
Sitel
02.2011 - 09.2014
BACHELOR -
MORAVIAN HIGH SCHOOL