Alexis Emmons
Corona,CA
Summary
Proactive and detail-oriented operations professional with extensive experience in travel coordination, inventory management, and regulatory compliance within technical and fast-paced environments. Proven track record of independently developing systems that streamline workflows, enhance operational efficiency, and ensure strict adherence to safety standards.
Overview
5
5
years of professional experience
Work History
Customer Experience Expert
VEA Resort and Spa
Newport Beach, CA
10.2023 - Current
- Recognized for proactive problem-solving and delivering exceptional customer service in fast-paced, high-pressure environments — skills directly transferable to supporting technical teams in field operations.
- Coordinated complex travel and lodging arrangements for a high volume of guests, including corporate groups and VIPs, ensuring seamless check-ins, local transportation, and special requests across departments.
- Maintained detailed records of guest preferences, travel itineraries, and billing information, supporting long-term operational planning and guest satisfaction.
- Collaborated cross-functionally with housekeeping, maintenance, and concierge to ensure all departments were aligned on incoming guest needs and timelines.
Executive Assistant
Anything Aviation
Costa Mesa, CA
12.2022 - Current
- Designed and implemented a comprehensive inventory tracking system from the ground up, drastically improving part traceability, reducing search time, and increasing overall workflow efficiency in maintenance operations.
- Developed a custom calibration compliance system to track due dates and regulatory requirements for all critical tools, ensuring continuous FAR (Federal Aviation Regulations) compliance across all maintenance activities.
- Enhanced operational efficiency and FAR compliance by designing and implementing a new filing system, streamlining the organization and retrieval of critical aviation documents, including maintenance logs, and compliance records.
- Created a dynamic organizational framework for parts storage and inventory visibility, enabling faster part retrieval and up-to-date stock awareness — directly supporting quick-turn maintenance and minimizing aircraft downtime, and tools ensuring accurate real-time updates, ensuring compliance with industry standards.
- Handle confidential and sensitive information: Manage executive-level documents, contracts, and confidential information with the highest level of discretion.
Secretary
VY Foundation at ACI Jet
Costa Mesa, CA
02.2023 - 09.2023
- Led the development and establishment of the Charitable Contributions Committee, including designing its mission, structuring its operations, and defining goals aligned with supporting local communities and promoting careers in aviation.
- Voting member to delegate what organizations line up with VY Foundations core values to distribute funds to.
- Reached out to the communities surrounding Orange County, San Louis Obsipo, and Paso Robles to see how we are able to get involved volunteer wise outside of monetary help.
- Set up all meetings and send out the agenda in advance for all to look over and take input on things other members would like to add.
Hospitality and Experience Lead
ACI Jet
Costa Mesa, CA
10.2020 - 09.2023
- Coordinated charter services including hotel reservations, catering orders, and fuel purchasing.
- Established professional relationships with clients by addressing preferences and ensuring satisfaction.
- Managed arrivals and departures to guarantee timely completion of all aircraft services.
- Conducted performance evaluations, providing feedback to team members while identifying improvement areas.
Hanger Manager
Creative Rototcraft Maintenance
Chino, CA
10.2020 - 02.2022
- Coordinated and executed multi-state travel logistics for maintenance teams, ensuring seamless deployment, on-site readiness, and alignment with client schedules, and operational timelines.
- Built and maintained strong client relationships through frequent travel, on-site quality assurance, and personalized service, consistently addressing specific client needs and preferences to improve satisfaction and retention.
Education
Instrument Pilot Rating -
Costa Mesa09.2025
Private Pilot Rating -
Chino, CA06.2020
High School -
Woodcrest Christian High School
Riverside, CA05.2018
Skills
- Travel & Field Coordination
- Inventory Management & Regulatory Compliance
- Cross-Functional Collaboration
- Proactive Problem-Solving
- Regulatory compliance
- Team collaboration
Timeline
Customer Experience Expert
VEA Resort and Spa
10.2023 - Current
Secretary
VY Foundation at ACI Jet
02.2023 - 09.2023
Executive Assistant
Anything Aviation
12.2022 - Current
Hospitality and Experience Lead
ACI Jet
10.2020 - 09.2023
Hanger Manager
Creative Rototcraft Maintenance
10.2020 - 02.2022
Instrument Pilot Rating -
Private Pilot Rating -
High School -
Woodcrest Christian High School
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