Jordan Bennett
Madison,USA
Summary
IT support and customer experience professional with over 8 years of experience delivering effective technical troubleshooting and support. Expertise includes resolving complex issues across hardware, software, and network systems while enhancing customer satisfaction and operational efficiency through clear communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Customer Experience Expert
Enterprise Mobility (Enterprise, National & Alamo)
Huntsville, AL
04.2024 - Current
- Deliver customer-focused support throughout the vehicle rental lifecycle, ensuring a seamless and efficient customer experience.
- Process rental agreements, verify customer information, and ensure compliance with company policies and procedures.
- Resolve customer concerns, billing inquiries, and service-related issues through effective problem-solving and conflict resolution.
- Coordinate fleet availability and vehicle assignments to optimize operational efficiency and customer satisfaction.
- Serve as Manager on Duty, supporting daily operations, customer escalations, and team performance.
- Provide personalized service to Executive Elite members, delivering premium customer care and relationship management.
- Collaborate with internal teams to ensure timely resolution of customer requests and operational challenges.
Call Center Representative
Huntsville Utilities
Huntsville, AL
04.2025 - 06.2026
- Provided high-volume customer support for utility accounts, billing inquiries, payment processing, and service requests.
- Utilized customer information systems to access account records, document interactions, and resolve customer concerns.
- Generated and submitted service orders for field technicians while ensuring accuracy and timely follow-up.
- Investigated account issues and provided customers with clear explanations regarding services, billing, and payment options.
- Maintained service-level standards through effective communication, documentation, and issue resolution.
- Demonstrated strong attention to detail while managing sensitive customer information and maintaining data integrity.
Retail Sales Consultant / Technical Support Specialist
AT&T
Huntsville, AL
04.2016 - 04.2024
- Diagnosed and resolved hardware, software, device connectivity, and network-related issues for residential and business customers.
- Installed, configured, maintained, and supported computer systems, mobile devices, software applications, and wireless technologies.
- Provided Tier 1 and Tier 2 technical support through phone, email, ticketing systems, and in-person customer interactions.
- Troubleshot operating system, application, network, and connectivity issues while maintaining high customer satisfaction scores.
- Maintained system security by managing account access, permissions, and customer authentication procedures.
- Created technical documentation, knowledge-base resources, and training materials to support operational efficiency.
- Educated customers on products, services, system functionality, and best practices, reducing recurring technical issues.
- Collaborated with cross-functional teams to escalate and resolve complex technical incidents.
- Assisted in onboarding and mentoring team members on troubleshooting methodologies and customer support procedures.
- Delivered consultative customer support by assessing needs and recommending technology solutions aligned with customer objectives.
- Managed customer accounts, service upgrades, equipment exchanges, and billing concerns while ensuring policy compliance.
- Resolved escalated customer issues through active listening and technical analysis, improving customer satisfaction.
- Consistently exceeded customer service expectations in a fast-paced, performance-driven environment.
- Built long-term customer relationships through professionalism, product expertise, and responsive support.
Education
Associate of Science -
Calhoun Community College
Huntsville, AL01-2015
Associate of Science - Computer Science
Calhoun Community College
Huntsville, AL06-2026
Skills
- Customer relationship management
- Help desk support
- Incident management
- Tech troubleshooting
- Network connectivity support
- Microsoft Office 365 proficiency
- System configuration
- Technical documentation skills
- Data entry and records management
- Problem resolution strategies
- Team collaboration
- Communication skills
Timeline
Call Center Representative
Huntsville Utilities
04.2025 - 06.2026
Customer Experience Expert
Enterprise Mobility (Enterprise, National & Alamo)
04.2024 - Current
Retail Sales Consultant / Technical Support Specialist
AT&T
04.2016 - 04.2024
Associate of Science -
Calhoun Community College
Associate of Science - Computer Science
Calhoun Community College