Jose Magallan
Edinburg,TX
Summary
I'm a hardworking individual, customer and service oriented when performing a job to make sure I do it well. Not only to make sure it is my employer and customer who are satisfied but I am as well, with my performance and ability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Expert
Teleperformance
Pharr, Texas
05.2026 - Current
- Using automated banking system to assist in payments and customer inquiries regarding their information.
- Trained on product regarding credit cards and banking system
- Manage customer complaints and can de escalate
Life & Health producer
Teleperformance
Edinburg, USA
05.2024 - 05.2026
- Educated prospects on different plans available to them under Medicare options for PPO/HMO/DSNP and Medigap policies
- Maintained accurate documentation of prospect information and information to provide better service.
- Prepared quotes for prospects based on medical needs and wants
- 2 AEP periods and wish to continue on a broader range of Medicare products
Medical Assistant
FAMILY MEDICAL DAY AND NIGHT CLINIC (MY CARE MEDICAL)
Pharr, USA
01.2022 - 04.2024
- Assisted with aspects of patient care and took initial vital stats.
- Documented clinical encounters using electronic medical record software
- Administrations of vaccines, and injections, along with blood samples for requested exams
- Performed EKG tests and documented results accurately
- Assisted with front desk reception in patient intake, insurance verification and appointment setting
Clinical Rotations as Medical Assistant
Mission Regional Medical Center
Mission, USA
08.2019 - 05.2020
- Delivered direct care to acute, rehabilitation, and long-term care residents, enhancing patient comfort and support.
- Application of EKG, Monitoring and documented patient ekg readings
- Provided direct care to acute care, rehabilitation, and long-term residents.
- Provided assistance with daily care routines for residents.
Education
HIGH SCHOOL DIPLOMA -
Jose Magallan
La Joya, TXPatient care technician -
South Texas College
McAllen, TXPhlebotomy technician -
South Texas College
McAllen, TXEKG Technician -
South Texas College
McAllen, TXSkills
- Medicare knowledge including advantage plans, medigap, and relevant sep's and time frames
- Customer experience, well rounded and have had calls in banking, health insurance, and healthcare
- Documentation skills, accustomed to documenting calls back to back with not only vital information but customer specific information to account for their personal wants
- Communication skills, able to de-escalate, inform, and assist in different situations
- Problem solver with an attention to time management
Certification
- Insurance Producer License
- Certified Medical Assistant
- Life & Health Insurance License
- EKG Certification
- Certified Phlebotomy Technician
Timeline
Customer Experience Expert
Teleperformance
05.2026 - Current
Life & Health producer
Teleperformance
05.2024 - 05.2026
Medical Assistant
FAMILY MEDICAL DAY AND NIGHT CLINIC (MY CARE MEDICAL)
01.2022 - 04.2024
Clinical Rotations as Medical Assistant
Mission Regional Medical Center
08.2019 - 05.2020
HIGH SCHOOL DIPLOMA -
Jose Magallan
Patient care technician -
South Texas College
Phlebotomy technician -
South Texas College
EKG Technician -
South Texas College