Alexis Espino
Spring,TX
Overview
6
6
years of professional experience
Work History
Customer Care Representative V
Meritage Homes Corp
Houston, TX
05.2022 - Current
- Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community
- On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met
- Resolve quality control issues as they arise
- Utilized to train onboarding customer service representatives
- Participate in the 10 step AVID-Customer Satisfaction process in assigned communities
- Conduct walk-through inspections or other scheduled inspections whilst educating homeowners
- Interact daily with various departments of company, subcontractors, homebuyers, and homeowners
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints and escalated conflict
- Manage paperwork flow to include updating reports, tracking customer sign offs, data entry, etc.
- Manage warranty reports to assure prompt-professional service to our homeowners
- Interact with customers and interpret warranty claims vs Meritage warranty manual
- Educate homeowners and interns of the homebuilding process and maintenance
Assistant Soccer Coach
Prairie View A&m Panther Athletics
Prairie View, TX
06.2023 - Current
- Coordinate training sessions, film break down and analytics in preparation for team success
- Professionally interact with competing university staff and coaches for pre-game, post game protocols and networking opportunities
- Incorporate focus on goalkeeper training tactics and individual growth to compliment team success
- Attend local and out of state recruiting events to optimize talent resources
- Interact with athletes from all over the world to add program value
- Implement receipts, travel documents and requests, and manage programs financial spending
- Stay up to date on staff trainings, NCAA compliance and company paperwork
- Be in assistance in all outside job task requirements
Soccer Coach
Awty International School
Houston, TX
10.2021 - 01.2023
- Primarily experienced in Goalkeeping development, strategizing and field play.
- Develop creative training and exercise programs to meet individual potential and team play strategies.
- Initiate technical and tactile trainings for player development and growth at competitive levels.
- Devised effective strategies and built networks for recruiting new athletes.
- Implemented team practice, meeting and game schedules and communicated important information to players and staff.
- Encourage students athletes to become stronger, more agile athletes and successful competitors through focus, effective training and proper nutrition.
- Promoted a welcoming, learning environment for overall student athlete.
Contractor
Daikin Texas Technology Park
Waller, Texas
04.2020 - 09.2020
- Operated zamboni machines to retrieve trash while cleansing concrete floors.
- Responded accordingly to emergency water outbreaks and safety hazards.
- Operated forklift machine under department requests, allowing access to navigate material to and from the ordered destination.
- Communicated hand-in-hand with superiors and coworkers professionally to reach department objectives.
Education
Bachelor of Science - Criminal Justice
Prairie View A & M University
Prairie View, TX12.2020
Skills
- Bilingual (English and Spanish allowing for assistance with non-English speakers)
- Strong verbal and communication skills; ability to interact professionally with individuals of diverse ethnicities, cultural backgrounds and age
- Flexible for travel and relocation
- Managing and collaboration; ability to motivate people to achieve objectives effectively and efficiently
- Proficient working under pressure or hectic environments
- Ability to adapt swiftly to new and unfamiliar environments with willingness to learn
- Experienced using microsoft software (Word, Excel, Powerpoint)
- Machinery operations
Accomplishments
Most Cases Closed, Q2 2024
Affiliations
MASL Women's Professional Soccer; Houston Bolt
2021 April NCAA D1 All-2nd Team Goalkeeper
2021 WPSL All-Conference Goalkeeper
2020-2021 Deans Honor Roll (3.5-4.0)
2020-2021 Honor Roll (3.0-3.49)
2021 April NCAA D1 All-2nd Team Goalkeeper
2021 WPSL All-Conference Goalkeeper
2020-2021 Deans Honor Roll (3.5-4.0)
2020-2021 Honor Roll (3.0-3.49)
Timeline
Assistant Soccer Coach
Prairie View A&m Panther Athletics
06.2023 - Current
Customer Care Representative V
Meritage Homes Corp
05.2022 - Current
Soccer Coach
Awty International School
10.2021 - 01.2023
Contractor
Daikin Texas Technology Park
04.2020 - 09.2020
Bachelor of Science - Criminal Justice
Prairie View A & M University