Briana O. Ramirez
Sacramento,CA
Summary
Dedicated Customer Service Representative bringing in over 4 years of experience. Passion for developing relationships with customers and providing solutions for their needs. Experienced Customer Service Representative fluent in English and Spanish language. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions and issue resolution. Seeking into a position to obtain a position in an organization that will provide me with the opportunity to offer exceptional results across your company.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent - CHD STATE DISBURSEMENT UNIT
05.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish speaking customers.
- Responded to customer comments and questions via LiveChat during shifts.
- Verified Checks, Payments, and Direct Deposit accounts.
- Update personal information such as SSN, name, DOB and address.
- Answered up to 100 calls per day in busy, fast-paced office for both English and Spanish speaking customers.
- Created reports on excel to track all via LiveChat and phone calls.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Janitorial Worker
All Clean Team
05.2018 - Current
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Checked in and stocked inventory throughout building.
- Kept building spaces premises clean inside and outside.
- Inspected building and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Responded immediately to calls from personnel to clean up spills and wet floors.
FC Associate I
Amazon Prime
06.2017 - 10.2019
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Worked effectively in fast-paced environments.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
Education
High School Diploma -
Keema High School
Sacramento, CA06.2016
Skills
- Understanding Customer Needs
- Live Chat support with Spanish and English Speakers
- Bilingual - Spanish and English
- Working with Excel and Microsoft Office
- Filling and data archiving
- Professional phone etiquette
- Multitasking
- Customer Service
- Payment Processing
- Staff Training
- Data Entry
Languages
Spanish
English
Timeline
Customer Service Representative
Conduent - CHD STATE DISBURSEMENT UNIT
05.2020 - Current
Janitorial Worker
All Clean Team
05.2018 - Current
FC Associate I
Amazon Prime
06.2017 - 10.2019
High School Diploma -
Keema High School
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