Alexis Ethridge
Chicago
Summary
Mobile Expert with over 8 years of experience at T-mobile, adept at leveraging market knowledge to drive sales and customer satisfaction. Demonstrates excellence in developing and leading training sessions, enhancing team capabilities in sales strategies and product knowledge. Proven track record in fostering team collaboration for achieving sales targets, contributing significantly to the company's revenue growth and market success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Producer
State Farm
Chicago, IL
04.2024 - Current
- Identified potential new customers through cold-calling and networking activities.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Mobile Expert
T-Mobile
Chicago
05.2016 - 05.2024
- Utilize market knowledge to identify trends and opportunities for upselling and cross-selling additional products and services to customers
- Develop and lead training sessions for T-mobile Mobile Experts on the latest market trends, product offerings, and sales strategies to ensure that they are equipped to provide exceptional customer service and drive sales
- Organize and participate in regular brainstorming sessions with sales associates to gather feedback on customer interactions and identify potential improvements in sales techniques and customer service approaches, fostering a culture of continuous learning and development within the sales team
- Collaborate with the sales team to develop strategies for achieving individual and team sales targets, including setting clear objectives, tracking performance metrics, and providing ongoing support and guidance to ensure success in meeting sales goals, ultimately contributing to the overall revenue growth and market success of T-mobile
Education
High School Diploma -
Wendell Phillips Academy
Chicago06-2006
Skills
- Sales strategy
- Performance tracking
- Strategic planning
- Training development
- Upselling techniques
- Customer service excellence
- Sales target setting
- Team collaboration
- Product knowledge expertise
- Problem-solving in sales
- Sales coaching
- Salesforce
Certification
- State Of Illinois Insurance License
Timeline
Insurance Producer
State Farm
04.2024 - Current
Mobile Expert
T-Mobile
05.2016 - 05.2024
High School Diploma -
Wendell Phillips Academy