Alexis Felkins
Certified Nursing Assistant
Clarksville,AR
Summary
I am seeking opportunity to maintain full-time positions that offer professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a reliable employee offering excellent communication and good judgment. Can manage setting up appointments, making reminders via phone or email. Taking payments or setting up payment arrangements. I am also a state-certified Nursing Assistant bringing five years of experience in long-term healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work History
Certified Nursing Assistant
Johnson County Health And Rehab
Clarksville , AR
2018.10 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, teeth brushing, and hair combing.
- Checked patient vitals such as temperature, blood pressure, oxygen status, and respirations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, kiosking daily mobility functions.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
Receptionist Manager
Infiniti Ink
Lamar , AR
2017.03 - 2018.01
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Lamar High School
Lamar, AR 2004.08 - 2017.05
GED -
ATU Adult Education Center
Clarksville, AR 2017.10 - 2017.12
Skills
Documenting behaviors
Timeline
Certified Nursing Assistant
Johnson County Health And Rehab
2018.10 - Current
GED -
ATU Adult Education Center
2017.10 - 2017.12
Receptionist Manager
Infiniti Ink
2017.03 - 2018.01
Lamar High School
2004.08 - 2017.05
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