Karlee Castleman
Clarksville,AR
Summary
Experience at Arkansas Tech University as a Tour Guide, great in customer service and effective communication. Ability to enhance guest satisfaction through customized tours and strong social media engagement. Skilled in appointment scheduling and managing sensitive information, ensuring operational efficiency and a welcoming environment.
Overview
5
5
years of professional experience
Work History
Tour Guide
Arkansas Tech University
Russellville, Arkansas
05.2023 - 01.2025
- Maintained a strong presence on social media platforms to engage with past and potential visitors.
- Developed guest relationships to achieve high level of satisfaction.
- Delivered guided tours, presenting scripted information and answering questions.
- Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Customized tours to meet the specific interests of potential students.
- Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.
Front Desk Receptionist
River Valley Therapy And Sports Medicine
Russellville, Arkansas
06.2022 - 05.2023
- Managed customer appointments through scheduling software systems.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained a clean and organized reception area to uphold company image.
- Handled sensitive information in a confidential manner.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Straightened up waiting room to maintain neat and organized space.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Called patients to confirm scheduled appointments and obtain additional details.
Front Desk Clerk
Clarksville Aquatic Center
Clarksville, AR
05.2020 - 08.2022
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Performed daily opening and closing procedures for the register area.
- Scanned items and checked pricing on cash register for accuracy.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Kept business entrances clean, tidy and professional in appearance.
- Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
- Maintained janitorial closets in a clean, organized manner.
- Emptied trash cans and replaced liners.
- Disinfected kitchen appliances such as refrigerators and microwaves.
- Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
- Event scheduling.
Education
Associate of Arts - General Education
Arkansas Tech University
Russellville, ARSome College (No Degree) - Nursing
Arkansas Tech University
Russellville, ARSkills
- Problem solving
- Appointment scheduling
- Reliable and responsible
- Customer service
- Time management
- Effective communication
- Teamwork
- Call answering and routing
- Scheduling and calendar management
- Organizational skills
- Computer literacy
- Listening skills
- Sensitive information handling
- Documentation
- Manage files
- Prioritization
- Customer assistance and interaction
Timeline
Tour Guide
Arkansas Tech University
05.2023 - 01.2025
Front Desk Receptionist
River Valley Therapy And Sports Medicine
06.2022 - 05.2023
Front Desk Clerk
Clarksville Aquatic Center
05.2020 - 08.2022
Associate of Arts - General Education
Arkansas Tech University
Some College (No Degree) - Nursing
Arkansas Tech University
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