Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Alexis Fernandez

Phoenix,AZ

Summary

Results-oriented banking professional with extensive knowledge of financial products, regulatory requirements, and customer service principles. Demonstrated expertise in decision-making and risk management, leading to enhanced customer satisfaction and operational efficiency. Proven ability to cultivate strong client relationships, driving business growth and retention.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Banker

Desert Financial Credit Union
Phoenix, AZ
03.2022 - 12.2024

Utilized established sales techniques and persuasive communication skills to exceed personal sales objectives by 50%, achieving a total of $300k in sales revenue quarterly.

Delivered exceptional consumer service to daily members, resolving inquiries and issues with a high satisfaction rating, contributing to a increase in customer retention and loyalty

Amazon

Amazon
Phoenix
07.2021 - 01.2022
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Clerk

QuikTrip
Phoenix, AZ
03.2018 - 06.2021
  • Trained new employees on gas station operations, customer service, and safety procedures.
  • Provided excellent customer service by addressing complaints promptly and courteously.
  • Performed daily inventory checks to ensure stock levels met customer demand.

Education

GED -

Copper Canyon High School
Phoenix, AZ

Maricopa Community Colleges, Glendale Community College
Glendale, AZ

Skills

  • Banking relationship management
  • Cash Management
  • Account servicing
  • Verbal and written communication
  • Customer education
  • Effective Sales Techniques

Accomplishments

  • Top 4 performing banker in sales revenue across the entire credit union in 2024. (Golden Circle)
  • Got awarded certificate and achieved top sales for Elan credit cards by CEO of company.

Languages

Spanish
Professional

Certification

  • Life and Health Insurance License

Timeline

Banker

Desert Financial Credit Union
03.2022 - 12.2024

Amazon

Amazon
07.2021 - 01.2022

Clerk

QuikTrip
03.2018 - 06.2021
  • Life and Health Insurance License

GED -

Copper Canyon High School

Maricopa Community Colleges, Glendale Community College
Alexis Fernandez