Results-oriented banking professional with extensive knowledge of financial products, regulatory requirements, and customer service principles. Demonstrated expertise in decision-making and risk management, leading to enhanced customer satisfaction and operational efficiency. Proven ability to cultivate strong client relationships, driving business growth and retention.
Utilized established sales techniques and persuasive communication skills to exceed personal sales objectives by 50%, achieving a total of $300k in sales revenue quarterly.
Delivered exceptional consumer service to daily members, resolving inquiries and issues with a high satisfaction rating, contributing to a increase in customer retention and loyalty