Alexis Fernandez
Clifton,NJ
Overview
30
30
years of professional experience
Work History
Branch Service Manager
Amalgamated BAnk
Union Square, NY
07.2023 - Current
- Responsible for the overall management of branch operations and carry out supervisory responsibilities in accordance with Bank policies, procedures and regulatory guidelines
- Approve, process transactions, authorizations, exceptions and adjustments Review and verify Works to cross-sell customers to automated products and services Proactively engage and assist in the management and servicing of customers through quick client resolution and correspondence with back-office support
- Develop new business relationships, expand and retain existing ones
- Conduct business calls to existing and potential customers
- Develop, train, coach and mentor staff
Assitant Store manager
TD Bank
BROADWAY, NY
08.2017 - 07.2023
- Coaches, and motivates Store team to deliver legendary Customer Establish and solidifies Customer relationships by providing legendary Customer Service based on Guiding Principles, Ensures that Store is executing on established CWI initiatives and exceeding customer expectations; reviews and monitors CWI results and responds to customer issues as appropriate , Attracts and retains diverse talent and provides leadership, Oversight to Store operations, including supervision of personnel and performance of all operational duties
- Manages overall daily store operations including implementing policies and objectives
- Monthly audits and related reports to ensure the integrity of Store Operations through Store self-audit
Teller Service Manager
TD Bank
11.2011 - 08.2017
- Nd Time Square
- Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store
- Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
- Provides day-to-day team leadership, work direction, coaching to ensure effective and efficient delivery of service/advice activities and/or solutions while maintaining operational compliance in Store cash controls and procedures as well as regulatory guidelines
- Supervises activities related to the Teller line and platform from Operations, Customer Experience and advice activities, including Teller and platform Coaching and performing effective lobby leadership
- Supports driving a team in acquiring, retaining and deepening relationships by reinforcing sales & advice activities that create personalized, connected experiences.
Flex Crew
Airport Operations Jet Blue Airways, JFK International Airport
04.2007 - 01.2015
- Customer service, check in, Bag Tag, Greeting
Head Teller
Commerce Bank
, NY
04.2006 - 11.2011
- Leads all activities related to the Teller line from Operations to sales and servicing; including Teller Coaching and performing effective lobby leadership
- Responsible for Vault Management, including the auditing, reporting, and balancing of the Store Currency and transactions
- Manages the Store currency levels, tracks currency shipments and deliveries
- Coaches Teller team on financial transactions, customer experience, effective referral opportunities
Teller
Astoria Federal Savings Banks
Astoria, NY
01.2006 - 04.2006
- Customer Service, cash management, sales
- Filling new customer information, daily reports, review teller daily transactions
Senior Teller
Chase Bank
Corona, NY
05.2003 - 01.2006
- Customer Service, cash management, audit, sales, training new tellers
- Filling new customer information, daily reports, review teller daily transactions
- Ensure tellers follow bank policies and procedures
Manager
Burger King Co
Jackson Heights, NY
03.1996 - 05.2003
- Daily cash sales, Customer service
- Maintain stock and Inventory, hiring, close out register and vault control
Education
Psychology, Sociology, anthropology
La Guardia Community College
05.2003
Skills
- NY States Notary Public
- NMLS ID
- Microsoft word, Excel and PowerPoint
- Internal
- 2
Languages
Timeline
Branch Service Manager
Amalgamated BAnk
07.2023 - Current
Assitant Store manager
TD Bank
08.2017 - 07.2023
Teller Service Manager
TD Bank
11.2011 - 08.2017
Flex Crew
Airport Operations Jet Blue Airways, JFK International Airport
04.2007 - 01.2015
Head Teller
Commerce Bank
04.2006 - 11.2011
Teller
Astoria Federal Savings Banks
01.2006 - 04.2006
Senior Teller
Chase Bank
05.2003 - 01.2006
Manager
Burger King Co
03.1996 - 05.2003
Psychology, Sociology, anthropology
La Guardia Community College