Alexis Feronti
Avon Lake,OH
Summary
Negotiations-savvy Customer Retention Specialist managing high volumes of calls and inquiries while fostering strong relationships to enhance sales revenue. Focused on sourcing quality candidates and reducing turnover to boost team productivity, effectively coordinating employee relations activities in fast-paced environments. Results-driven professional utilizing customer relationship management and data analysis to meet client needs and lower churn rates, while demonstrating strong work ethic and adaptability.
Overview
1
1
Certification
8
8
years of post-secondary education
10
10
years of professional experience
Work History
Housing Retention Specialist
New Sunrise Properties
Elyria, Ohio
11.2022 - Current
- Reviewed move-out notices and identified at-risk accounts for retention efforts
- Supported resident retention at New Sunrise Properties through lease renewal outreach
- Prepared retention letters, notices, and lease paperwork for New Sunrise Properties
- Resolved resident concerns and service requests with clear follow-up and coordination
- Scheduled renewal calls and documented resident communication in property systems
- Assisted residents with lease options, policy questions, and account updates
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Performed customer negotiations to reach fair conclusion for both business and customer.
Case Manager
Nord Center
Elyria, OH
08.2019 - 10.2022
- Coordinated care plans for Nord Center behavioral health clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Supported crisis intervention and followed safety procedures for high-need clients.
- Collaborated with therapists, physicians, and social workers on integrated care planning.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Advocated for client needs during meetings with providers and families.
- Maintained confidential records and completed required paperwork for Nord Center programs.
Intake Monitor
Haven Center
Elyria, OH
09.2016 - 09.2019
- Communicated with callers to gather intake details and explain next steps.
- Supported staff with intake workflow questions and daily case prioritization.
- Resolved resident concerns and service requests with clear follow-up and coordination
- Reviewed move-out notices and identified at-risk accounts for retention efforts
- Supported resident retention at New Sunrise Properties through lease renewal outreach
- Provided information and resources to individuals, families, and groups seeking assistance.
Education
Bachelor of Science - Criminal Justice
Youngstown State University
Youngstown, OH 05.2013 - 12.2016
Associate of Science - Criminal Justice
Lorain County Community College
Elyria, OH 05.2009 - 05.2013
Avon Lake
Avon Lake, OHSkills
- Resident retention
- Lease paperwork
- Property systems
- Retention marketing
- Customer relationship management
- Record management
- Documentation management
- Case coordination
- Problem solving
- Conflict resolution
- Effective communication
- Negotiation skills
- HRIS systems
- Leadership development
- Documentation
Certification
- CDCA-2018-Present
Timeline
Housing Retention Specialist
New Sunrise Properties
11.2022 - Current
Case Manager
Nord Center
08.2019 - 10.2022
Intake Monitor
Haven Center
09.2016 - 09.2019
Bachelor of Science - Criminal Justice
Youngstown State University
05.2013 - 12.2016
Associate of Science - Criminal Justice
Lorain County Community College
05.2009 - 05.2013
Avon Lake