
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
• Supported hospital operations by maintaining clean, safe, and compliant patient care environments.
• Demonstrated strong attention to infection control, safety standards, and confidentiality.
• Interacted professionally with patients, visitors, and clinical staff while delivering customer-focused service.
• Responded efficiently to high-priority requests in a fast-paced healthcare setting.
• Gained firsthand familiarity with UNC Health policies, hospital workflows, and patient-centered care standards.
Patient Access & Customer Service
High-Volume Call & Workflow Management
Appointment Scheduling & Care Navigation
RN / Provider Communication Support
Epic Documentation & EMR Navigation
HIPAA & Privacy Compliance
Triage Awareness & Escalation
Virtual Front Desk Support
Critical Thinking & Problem Solving
Microsoft Office & Technology Skills
Medical Terminolog (Foundational)
Active Listening & Conflict Resolution