Alexis Fornero
Streator,IL
Summary
Dynamic team player with a proven track record at Walmart, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction through effective complaint resolution and quality assurance. Skilled in cash handling and maintaining organized workstations, fostering a collaborative environment that drives team success and operational efficiency.
Professional team member with solid experience in collaborative environments. Skilled in effective communication, problem-solving, and adapting to changing needs. Known for reliability and delivering results through teamwork. Proficient in project coordination, conflict resolution, and maintaining high standards.
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Expert in equipment use, maintenance and emergency repairs.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Team Associate ( Cashier )
Walmart
Streator, IL
01.2025 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Continuously checked products for quality assurance according to strict guidelines.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Monitored and verified merchandise for proper prices and labels.
Shift Lead Manager
JV Enterprise “Pizza Hut”
Streator, IL
05.2022 - 01.2025
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Collaborated with other managers to develop cross-functional strategies for improving business performance.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
Cook
JV Enterprise “Pizza Hut”
Streator, IL
11.2020 - 05.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Education
Bachelor In Psychology - Psychology
Arkansas State University
Jonesboro, ARBachelor - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Positive attitude
- Cleaning
- Computer skills
- Collaboration and teamwork
- Order preparation
- Organizing work stations
- Flexible schedule
- Sales and marketing
- Money handling
- Clear communication
- Cash handling
- Goal setting and achievement
- Product knowledge
- Quality assurance
- Complaint resolution
- Data entry
- Relationship building
- Willingness to learn
- Verbal and written communication
- Team building
- Safety
- Task prioritization
- Decision-making
Reading
I love to read! I have been reading books since I was able to. If you know me, you know I almost always have a book in my hand.
Timeline
Team Associate ( Cashier )
Walmart
01.2025 - Current
Shift Lead Manager
JV Enterprise “Pizza Hut”
05.2022 - 01.2025
Cook
JV Enterprise “Pizza Hut”
11.2020 - 05.2022
Bachelor In Psychology - Psychology
Arkansas State University
Bachelor - Criminal Justice
University of Phoenix