Alexis Fought
Baldwin,Florida
Summary
Versatile team member with 4+ years of experience in the customer service industry. A proven track record of excellence who is reliable with an enthusiastic attitude. A great team player with outstanding written and verbal communication, problem resolution skills, and knowledge of customer service standards.
Overview
8
8
years of professional experience
Work History
Produce Clerk
Publix
Jacksonville, FL
12.2024 - Current
- Oversaw daily inventory management, ensuring optimal stock levels for produce department.
- Trained new team members on best practices for handling and displaying fresh produce.
- Implemented efficient product rotation system to minimize waste and maximize freshness.
- Collaborated with suppliers to maintain high-quality standards and timely deliveries of produce items.
- Developed visually appealing displays to enhance customer experience and promote seasonal products.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
Cashier
Publix
Jacksonville, Florida
09.2022 - 12.2024
- Processed customer transactions efficiently and accurately using POS systems.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Trained new cashiers on operational procedures and customer service standards.
- Managed cash drawer, ensuring proper cash handling and reconciliation at shift end.
- Implemented strategies for reducing checkout wait times, enhancing overall customer experience.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Resolved customer complaints promptly, fostering positive relationships with patrons.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Cashier
Tractor Supply Co.
MacClenny, Florida
05.2022 - 09.2022
- Developed promotional displays to increase product visibility and boost sales engagement.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
Shift Manager
Baldwin Market
Baldwin, Florida
10.2021 - 02.2022
- Trained and mentored team members on customer service best practices and operational standards.
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Led team meetings to communicate goals, motivate staff, and drive performance improvements.
- Developed training materials to facilitate onboarding of new employees effectively and efficiently.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Cashier
Baldwin Market
Baldwin, Florida
09.2019 - 10.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Childcare Worker
New Life Church
Macclenny, FL
03.2018 - 09.2019
- Supervised daily activities and ensured safety of children in care.
- Developed engaging lesson plans to promote cognitive and social development.
- Trained new staff on childcare protocols and best practices.
- Managed behavioral challenges through effective communication and conflict resolution strategies.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Baldwin Middle Senior High School
Jacksonville, FL05-2019
Skills
- Experienced with point-of-sale systems
- Collaborative team member
- Strong time management abilities
- Dispute resolution
- Experienced in upselling techniques
- Optimistic outlook
- Client support
- Written and oral communication
Timeline
Produce Clerk
Publix
12.2024 - Current
Cashier
Publix
09.2022 - 12.2024
Cashier
Tractor Supply Co.
05.2022 - 09.2022
Shift Manager
Baldwin Market
10.2021 - 02.2022
Cashier
Baldwin Market
09.2019 - 10.2021
Childcare Worker
New Life Church
03.2018 - 09.2019
High School Diploma -
Baldwin Middle Senior High School