Alexis Franco
Romeoville,IL
Summary
Personable and organized individual with strong multitasking abilities and excellent communication skills. Familiar with office software and data entry. Committed to supporting team efficiency and ensuring smooth operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Enrollment Clerk (Records & Registration)
Joliet Junior College
08.2022 - Current
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Attend college monthly meetings within Student Development and Academic Affairs.
- Managed incoming calls professionally, directing callers to appropriate personnel or departments, taking detailed messages when necessary through the RingCentral call queue.
- Improved student satisfaction by promptly answering requests and providing accurate information and assistance.
- Process registration for courses via in-person, email and phone calls from current and prospective students, staff and faculty.
- Release official and unofficial transcripts and records and enrollment letter of attendance to students and other authorized officials.
- Reviewed student records and other documents to obtain information to respond to requests.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.Process payments and closing and reconciling the payment session at the North Campus in Romeoville.
- Assistance and coordination with annual Graduation Commencement Ceremony and New Student Advising Orientation sessions.
- Experience with Colleague UI5, Colleague UI5 Self- Service, Datatel, ImageNow and RingCentral,
Education
HIM Medical Coding Specialist
Joliet Junior College
Joliet, IL12-2024
Skills
- Administrative support
- File maintenance
- Document management
- Database management
- File and database management
- Email correspondance
- Record preparation
- Scanning and copying
- Time management
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
Certification
- [Medical Coding Specialist] [Joliet Junior College] [2024, December]
Languages
Spanish
Native or Bilingual
Timeline
Enrollment Clerk (Records & Registration)
Joliet Junior College
08.2022 - Current
HIM Medical Coding Specialist
Joliet Junior College
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