Alexis Furman
Reidsville,GA
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Chat Specialist
Ray's Transport
Remote
07.2019 - Current
- Enhance customer satisfaction by addressing and resolving complex inquiries through chat support.
- Maximizes response efficiency by prioritizing and handling multiple chat sessions simultaneously.
- Reduce response wait time with quick problem identification and accurate solutions.
- Contributes to company''s positive reputation, delivering exceptional customer service via chat channels.
- Collaborates with team members to share knowledge and improve overall performance in chat support operations.
Trucking Dispatcher
J&J Transit
Statesboro, GA
01.2016 - 06.2019
- Enhanced route efficiency by analyzing and optimizing trucking schedules and routes.
- Streamlined communication between drivers, customers, and management to ensure timely deliveries.
- Reduced operational costs through effective resource allocation and load planning.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Managed driver assignments, ensuring optimal use of resources while balancing workload and driver safety concerns.
Restaurant Server
Chow Time
Statesboro, GA
03.2014 - 05.2016
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Education
High School Diploma -
Statesboro High School
Statesboro, GA05.2015
Skills
- CRM Experience
- Customer Service
- Data Entry
- Detail Oriented
- Analytical Thinking
- Process Management
- Support Services
- Customer Engagement
- De-Escalation Techniques
- Call Documentation
- Writing skills
- Microsoft Office
- Call Control
- Account Management
- Deadline-oriented
- Advanced problem solving
- Transportation management systems
- Strong Communication Skills
- Consultative Sales
- Product Knowledge
Certification
Certified Phlebotomy Technician
Timeline
Chat Specialist
Ray's Transport
07.2019 - Current
Trucking Dispatcher
J&J Transit
01.2016 - 06.2019
Restaurant Server
Chow Time
03.2014 - 05.2016
High School Diploma -
Statesboro High School