Kayla Mapson
Douglasville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Chat Specialist
The Home Depot
03.2020 - Current
- Handled 50+ live chat inquiries daily, ensuring quick and effective issue resolution
- Boosted customer satisfaction by 20% through personalized support and troubleshooting
- Helped streamline chat systems, cutting response time by 30%
- Enhanced customer satisfaction by addressing and resolving complex inquiries through chat support.
- Handled sensitive situations professionally, maintaining confidentiality and demonstrating emotional intelligence during chats.
- Prevented potential fraud by identifying suspicious activities or patterns during client interactions within the chat platform.
- Reduced response wait time with quick problem identification and accurate solutions.
Administrative Assistant
Vertex Outsourcing Inc
02.2013 - 09.2017
- Prepare correspondence, reports, and other documents as requested.
- Act as the first point of contact for clients and visitors, ensuring a professional and welcoming environment.
- Maintain organized filing systems and ensure the confidentiality of sensitive information.
- Monitor office supplies and reorder when necessary to ensure smooth day-to-day operations.
- Enter and update inventory data in system
Education
High School Diploma - Law And Government
D M Therrell HighSchool
06-1999
Skills
- Real-time customer support
- CRM experience
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Time management
- Attention to detail
- Problem-solving abilities
- Administrative support
- Clear and concise communication
- Skilled in prioritizing tasks
- Operational efficiency enhancement
Timeline
Chat Specialist
The Home Depot
03.2020 - Current
Administrative Assistant
Vertex Outsourcing Inc
02.2013 - 09.2017
High School Diploma - Law And Government
D M Therrell HighSchool
Personal Information
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