Molli Herrington
Stearns,KY
Summary
Independent contractor with 21 years of diverse experience in customer service, medical billing, and delivery services. Proven track record in remote operations, client relations, and third-party logistics coordination. Skilled in administrative tasks, caregiving, and utilizing technology for efficient service delivery, seeking to leverage expertise in a new independent contractor role.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Independent Contractor
Self-employed
04.2016 - Current
- Provide personalized childcare and adult care services, ensuring safety and well-being while meeting individual client needs
- Facilitate efficient and timely delivery services through platforms such as DoorDash, Uber, Grubhub, and Instacart, enhancing customer satisfaction and operational efficiency
Scale Clerk at Express Employment Professionals
Premier Crop
09.2024 - 11.2024
- Managed the accurate weighing and documentation of agricultural products, ensuring compliance with industry standards and enhancing operational efficiency at Premier Crop
- Through meticulous attention to detail and effective communication with team members and clients
- Seasonal
Bus Dispatcher at Express Employment Professionals
Danville Mass Transit
12.2023 - 04.2024
- Coordinated and scheduled bus routes and driver assignments, ensuring efficient and timely transportation services while maintaining communication with drivers to address any operational issues or emergencies
Operations Agent at Express Employment Professionals
Parcel Shield Holding LLC
11.2023 - 12.2023
- Coordinated and executed logistical operations for Parcel Shield Holding LLC, ensuring timely and accurate delivery of packages by collaborating with team members and utilizing tracking systems to optimize workflow efficiency
- This was a Remote Position
Scale Clerk at Express Employment Professionals
ADM
09.2023 - 11.2023
- Managed the accurate recording and verification of inbound and outbound shipments, ensuring compliance with company policies and industry regulations
- Seasonal
Operation Agent
ParcelShield LLC
03.2022 - 06.2023
- Monitored medical supply shipments to ensure timely and accurate delivery to customers
- Coordinated with delivery services and contacted customers to arrange third-party courier setups for efficient package delivery
- Facilitated the organization and execution of third-party courier deliveries to enhance service reliability
- Enhanced customer satisfaction with timely resolution of issues, clear communication, and follow-up on concerns.
- This was a Remote Position
Operation Agent
Express Employment Professionals
11.2021 - 03.2022
- Coordinated third-party medical courier deliveries to ensure timely and efficient transportation of medical supplies
- Monitored daily packing and delivery operations, maintaining communication with delivery services to resolve any logistical issues
- Managed customer relations effectively, assisting clients with scheduling and troubleshooting delivery services
- This was a Remote position
Cashier/Customer Service
County Market
10.2019 - 05.2020
- Provided exceptional customer service by efficiently processing transactions, handling customer inquiries, and resolving issues to ensure a positive shopping experience at County Market
Scheduling Specialist II
Carle Clinics
04.2015 - 02.2016
- Scheduled patient appointments and efficiently transferred calls to appropriate departments, ensuring seamless communication between patients and healthcare providers
- Managed medication refill requests by accurately documenting necessary details and coordinating with pharmacies to fulfill patient needs
Scheduling Specialist
Aerotek
12.2014 - 04.2015
- Scheduled patient appointments and facilitated seamless communication by transferring calls to appropriate departments
- Collected and relayed patient information to healthcare providers and managed medication requests, ensuring accurate delivery to designated pharmacies
Senior Associate
Genpact LLC
06.2006 - 10.2014
- Provided customer service support for Walgreens pharmacy clients, focusing on resolving inquiries related to Medicare and third-party insurance billing
- Assisted in processing and troubleshooting customer billing issues, ensuring accurate and timely resolution
- Utilized call center resources to effectively communicate and address customer concerns, enhancing overall service satisfaction
Cashier
Walmart
09.2006 - 06.2007
- Processed customer transactions efficiently, ensuring accurate billing and a positive shopping experience
Medical Billing Clerk/Receptionist
Gibson Area Hospital and Health Services
06.2004 - 04.2006
- Managed appointment scheduling, phone triage, and patient testing coordination, ensuring efficient patient flow and optimized use of resources
- Maintained electronic medical records and handled comprehensive billing processes, including coding procedures and diagnoses, contributing to accurate financial reporting and patient account management
Medical Billing Clerk/Eligibility Specialist
Carolina Family Health Centers, Inc
12.2002 - 03.2004
- Managed medical billing and coding tasks, including insurance payment posting for two clinic sites, enhancing accuracy and efficiency in financial operations
- Conducted patient interviews to determine eligibility for government and payment assistance programs, facilitating access to healthcare services for qualified individuals
Education
High school or equivalent -
Potomac High School
Potomac, IL01-1987
Skills
- Customer Support Expertise
- Administrative Support Tasks
- Office Administration
- Senior Support Specialist
- Technical Proficiency
- Early Childhood Supervision
- Patient Care Provider
- Home Support Services
- Healthcare Billing Specialist
- Data Analysis using Excel
- Experienced in Microsoft Word
- Accurate Typing Ability
- Customer-Focused Food Service
- CPT Code Proficiency
- Clinical Terminology Proficiency
- Medical Record Management
- ICD-9 Coding
- Human Anatomy Expertise
- Patient Care Support
- Real-Time Customer Support
- Fluent English Speaker
- Skilled in Google Productivity Tools
- Compassionate Senior Support
- Patient Vital Signs Monitoring
- Healthcare Administration Experience
- Experience with EMR Implementation
- Efficient Patient Management
- Transcription
- Insurance Eligibility Verification
- HIPAA Compliance Expertise
- Patient Appointment Coordination
- Logistics coordination
Certification
- Medical Insurance Billing and Coding, 12/01/04
- Basic Medical Terminology and Anatomy, 09/01/04
- American Academy of Professional Codes, American Academy of Professional Coders, 07/01/05
- CPR/First Aid
- Driver's License
Timeline
Scale Clerk at Express Employment Professionals
Premier Crop
09.2024 - 11.2024
Bus Dispatcher at Express Employment Professionals
Danville Mass Transit
12.2023 - 04.2024
Operations Agent at Express Employment Professionals
Parcel Shield Holding LLC
11.2023 - 12.2023
Scale Clerk at Express Employment Professionals
ADM
09.2023 - 11.2023
Operation Agent
ParcelShield LLC
03.2022 - 06.2023
Operation Agent
Express Employment Professionals
11.2021 - 03.2022
Cashier/Customer Service
County Market
10.2019 - 05.2020
Independent Contractor
Self-employed
04.2016 - Current
Scheduling Specialist II
Carle Clinics
04.2015 - 02.2016
Scheduling Specialist
Aerotek
12.2014 - 04.2015
Cashier
Walmart
09.2006 - 06.2007
Senior Associate
Genpact LLC
06.2006 - 10.2014
Medical Billing Clerk/Receptionist
Gibson Area Hospital and Health Services
06.2004 - 04.2006
Medical Billing Clerk/Eligibility Specialist
Carolina Family Health Centers, Inc
12.2002 - 03.2004
High school or equivalent -
Potomac High School
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