Tiffany Daniely Weems
Buford,GA
Summary
Achieved organizational goals by effectively utilizing certifications in insurance claims and financial processing. Enhanced profitability and employee satisfaction through strategic advocacy for change and continuous learning. Delivered high-quality oversight in property & casualty and health & life insurance claims, focusing on fraud detection and quality assurance. Elevated customer experiences by maintaining a strong attention to detail and fostering positive relationships. Surpassed expectations by aligning personal achievements with company objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Independent Contractor
Independent Property & Casualty Insurance Adjuster
07.2018 - 03.2025
- This role included working with insurance companies in need of claims adjusters to process auto and/or property claims. The assignments required claim adjudication, which included finalizing outstanding claims, communicating with agents, attorneys, third party clients, and customers to confirm liability, negotiate settlement amounts, and ultimately claim closure. This role is subject to various changes, in which the need for continuous education is critical, in order to implement proper claim handling. I’d gather all pertinent information from all parties to assist with making a final claim determination.
- Remote
Mortgage Insurance Claims Associate/Loss Draft Customer Care
Assurant
04.2017 - 06.2018
- Receiving and managing phone calls from customers that have been affected by a devastating experience that has caused damages within their homes. My role required making the claims process easy, and less stressful for customers. Paying attention to detail, in order to provide accurate processes and procedures when filing a claim. In this role, empathy plays a major role, and sometimes it involves going above and beyond the call of duty to satisfy those in need, challenging myself to de-escalate calls when customers were frustrated, by following up daily until issues have been resolved. Also keeping a log of the customers that may need additional assistance with communicating to insurance companies and contractors, making sure pertinent documents needed were provided in a timely manner.
- Remote
Credit Analyst
Global Industrial
07.2015 - 04.2017
- Processing credit applications for businesses looking to establish credit terms. Business to business credit account settlement processing for outstanding balances, in which I would assist our collections team with collecting payments for elite commercial accounts. This assignment included accepting credit card payments for invoices, as well as settling credit terms and negative accounts for vendors and major companies. Assisting new businesses with maintaining rapport when reporting to credit agencies. Releasing 1,000 plus credit card and term orders for shipment, and assisting sales representatives in creating relationships with business clients.
Fraud Analyst
Bank of America
07.2007 - 06.2015
- Taking inbound calls from customers and banking center associates when the customer has received a message or email concerned about the unusual check card activity with their Bank of America check card or ATM card. Purchasing and credit card processing of corporate and/or consumer credit cards, including Visa, MasterCard, American Express, and Discover. Also, verifying and detecting fraud patterns within each account, to see and recognize the different fraud type with each account such as counterfeit, mass compromise and customer fraud.
Bank Teller
Citizens Trust Bank
11.2003 - 06.2007
- Maintain contact with clients regarding cash and checking services, accounting, handling deposits, withdrawals, money orders, cashier and traveler's checks and credit card advances, and balancing cash drawers. My role also included Cross-selling banking products and services, transfer funds and processing loan payments for current and potential customers. Perform data entry services regarding clients' accounts and transactions.
Education
Associate of Arts - Business Administration And Management
Morris Brown University
Atlanta, Ga05.2004
High School Diploma - Academic
Stone Mountain High School
Stone Mountain, GA05.2000
Skills
- Executed content management system (CMS) operations with proficiency
- Leveraged Salesforce expertise to optimize customer relationship management processes
- Utilized SAP software to streamline business processes and enhance operational efficiency
- Demonstrated proficiency in Citrix software to enhance remote access capabilities
- Demonstrated proficiency in Cisco technologies and solutions
- Leveraged VMware expertise to optimize virtualized environments
- Executed Duck Creek implementation and configuration processes to enhance insurance operations
- Administered Oracle database management systems to ensure optimal performance and reliability
- Leveraged SharePoint expertise to optimize document management and collaboration processes
- Executed data entry tasks with precision and efficiency over a decade-long career
- Leveraged advanced Microsoft Excel skills to streamline data analysis and reporting processes
- Administered Microsoft Windows Server environments for nine years, ensuring optimal performance and security
- Directed customer service operations, ensuring high-quality support and satisfaction for diverse clientele
- Spearheaded information security initiatives, ensuring robust protection of sensitive data
- Directed comprehensive risk management strategies to mitigate potential threats
- Led disaster recovery initiatives, ensuring business continuity and risk mitigation
- Executed underwriting processes to assess risk and determine policy eligibility
- Implemented Lean Six Sigma methodologies to enhance process efficiency and reduce waste
- Directed operations management initiatives to enhance efficiency and productivity
- Developed and implemented comprehensive business continuity plans to ensure operational resilience
- Optimized scheduling and prioritization of tasks to enhance productivity
Certification
HIPAA Certification
Bloodborne Pathogen Certification
Previously Obtained Independent Insurance Adjuster License
Timeline
Independent Contractor
Independent Property & Casualty Insurance Adjuster
07.2018 - 03.2025
Mortgage Insurance Claims Associate/Loss Draft Customer Care
Assurant
04.2017 - 06.2018
Credit Analyst
Global Industrial
07.2015 - 04.2017
Fraud Analyst
Bank of America
07.2007 - 06.2015
Bank Teller
Citizens Trust Bank
11.2003 - 06.2007
Associate of Arts - Business Administration And Management
Morris Brown University
High School Diploma - Academic
Stone Mountain High School