Anecqua Eatman
Lehighton,PA
Overview
4
4
years of professional experience
Work History
Independent Contractor
NexRep
Lehighton, Pennsylvania
12.2024 - Current
- Assisted members with account inquiries and service requests.
- Utilized customer management software to track member interactions.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Provided guidance to members on how best to use products or services offered by the organization.
Independent Contractor
Liveops
Scottsdale, Arizona
11.2022 - Current
- Developed and implemented marketing strategies to increase customer engagement.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Provided customer support through multiple communication channels including phone and chat.
- Provided technical assistance to clients in using products or services.
- Assessed departmental needs and delegated tasks to enhance production efficiency.
Education
Some College (No Degree) - Accounting And Finance
Lebanon Valley College
Annville, PASome College (No Degree) - Accounting And Finance
Lehigh Carbon Community College
Schnecksville, PASkills
- Customer support expertise
- Member account management
- Client relationship management
- Service recommendations
- Workflow optimization
- Account reconciliation
- Recordkeeping
- Customer engagement
- Relationship building
- Resourcefulness
Timeline
Independent Contractor
NexRep
12.2024 - Current
Independent Contractor
Liveops
11.2022 - Current
Some College (No Degree) - Accounting And Finance
Lebanon Valley College
Some College (No Degree) - Accounting And Finance
Lehigh Carbon Community College