Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kayla Mapson

Kayla Mapson

Douglasville,GA

Summary

Dynamic and experienced professional with a strong background in customer service, logistics, and administrative support. Proven ability to handle high-volume inquiries, manage logistics operations, and maintain organized office systems. Known for resolving issues efficiently, supporting team productivity, and delivering excellent service in both remote and on-site environments. Skilled in chat support, dispatch coordination, and client-facing communication.

Overview

12
12
years of professional experience

Work History

Gate Clerk/Yard Auditor

Lazer Logistics
02.2024 - Current
  • Check in truck drivers upon arrival and verify shipment details.
  • Managed gate entry processes, ensuring compliance with security protocols and operational standards.
  • Keep detailed records of inbound and outbound truck traffic.
  • Conduct routine audits of trailers in the yard, verifying identification numbers and location.
  • Ensure proper placement and tracking of trailers using yard management systems.
  • Document and report any discrepancies.

Chat Specialist

The Home Depot
03.2019 - Current
  • Handled 50+ live chat inquiries daily, ensuring quick and effective issue resolution
  • Boosted customer satisfaction by 20% through personalized support and troubleshooting
  • Helped streamline chat systems, cutting response time by 30%
  • Trained and mentored new team members in chat etiquette and best practices.

Administrative Assistant

Vertex Outsourcing Inc
02.2013 - 09.2017
  • Prepare correspondence, reports, and other documents as requested.
  • Act as the first point of contact for clients and visitors, ensuring a professional and welcoming environment.
  • Maintain organized filing systems and ensure the confidentiality of sensitive information.
  • Monitor office supplies and reorder when necessary to ensure smooth day-to-day operations.
  • Enter and update inventory data in system

Education

Law And Government

D M Therrell HighSchool
Atlanta, GA
06-1999

Skills

  • Real-time customer support
  • Mediation and conflict management
  • Supply chain coordination
  • Yard management expertise
  • Administrative support
  • Clear and concise communication
  • Skilled in prioritizing tasks
  • Operational efficiency enhancement

Timeline

Gate Clerk/Yard Auditor

Lazer Logistics
02.2024 - Current

Chat Specialist

The Home Depot
03.2019 - Current

Administrative Assistant

Vertex Outsourcing Inc
02.2013 - 09.2017

Law And Government

D M Therrell HighSchool

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