CHANITA HEWING
Mc Gehee,AR
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Conduent
07.2023 - Current
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time targets
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
- Utilized CRM software to track customer interactions, update account information, and document case details
Customer Support Representative
Asurion
05.2021 - 07.2023
- Provided exceptional customer support via phone, email, and chat channels to resolve inquiries, troubleshoot issues, and ensure customer satisfaction
- Maintained a high level of professionalism and empathy while addressing customer concerns and resolving complaints in a timely manner
- Assisted customers in navigating self-service tools such as online portals or knowledge bases to empower them with self-help options
- Managed a high volume of incoming calls or messages while maintaining quality standards for response time and issue resolution
Retail Store Manager
2021 Prime Communications
Mc Gehee, USA
11.2011 - 05.2021
- Interviewed and hired prospective employees according to team needs
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
- Implemented effective visual merchandising strategies to optimize product placement and drive sales
- Developed and executed marketing campaigns to increase foot traffic and promote new products
Education
Bachelor's degree - Business Administration
University of Arkansas
HIGH SCHOOL DIPLOMA -
McGehee High School
Skills
- Software troubleshooting
- Target-Focused
- Employee management
- Strong Interpersonal Communication
- Operating System Management
- CRM software
- Real-Time Customer Support
- Problem resolution
- Customer relationship management (CRM)
- Sales Management Skills
- Filing and data archiving
- Document processing
- Interviewing
Timeline
Customer Service Associate
Conduent
07.2023 - Current
Customer Support Representative
Asurion
05.2021 - 07.2023
Retail Store Manager
2021 Prime Communications
11.2011 - 05.2021
Bachelor's degree - Business Administration
University of Arkansas
HIGH SCHOOL DIPLOMA -
McGehee High School
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