Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Languages
Work Availability
Quote
Timeline
Hi, I’m

Colin MOLE

Las Vegas,NV
Colin MOLE

Summary

SUMMARY OF WORK EXPERIENCE I’ve covered an interesting spectrum of jobs from door to door sales, Customer Service to RF Engineer, PC repair technician and programmer to leading workshops on personal development, training and coaching. Dealing with both home and small business users. ACHIEVEMENTS AND PROUDEST MOMENTS Running my own business and making $200 in sales commission over my summer holiday in a door to door sale job, at the age of 14. Leading a project on repairing, constructing and programming a hydraulic robot arm to play Tic Tac Toe. Staring in a comedy show at the Edinburgh Fringe, alongside international stars. Creating freedom to do what I want in my life over the last 7 years. Being International, Vocational and Sports Chairperson in various local clubs Starting, running and organizing my own groups and meetings in the community. Getting married after almost 40 years of never being married. Helping my mother see the memorial for her cousin in South Africa, before she died. Creating a couple of community projects, that inspired the community to do more ! Lately training and helping others to create more mental freedom to allow them to create their dreams. Splat the rat Created Marriage in three months four times! Certificate of Apprecaition for four years at Sitel Army cadets + Breacon Becons trainings Cub scouts Rotaract – being President, sports chairperson Becoming an escalation manager due to my thorough and diligent customer service 14 years service in last two jobs in tough competitive customer service positions Six years QA, drop testing vibration and temperature testing understanding how systems are tested under worst case not best case conditions, computer repair, tech support, Software knowledge Problem spotter, solver and troubleshooter with great attention to detail and forward thinking! Vs people not Interpersonal skills I help train people in communication recreation Show how this meets your long term growth

Overview

44
years of professional experience

Work History

Anthem
Las Vegas, NV

Customer Service Associate
08.2021 - 03.2023

Job overview

  • Managed health insurance claims, FSA payments, quotes, IDs, and investigations
  • Provided first call resolution
  • Completing customer claims, following up issues and resolutions with customers
  • Educating, researching, and resolving customer’s claim issues
  • Spoke with providers to set up disputes and appeals with follow up call back services
  • Creating Anthem one stop First call Resolution.

Barclaycard
Las Vegas, NV

Elite Service Manager
03.2014 - 12.2020

Job overview

  • Provided Credit card Banking, white glove service and escalated calls for credit cards
  • Functioned as a First time Resolution Specialist
  • Helped customers Win and get want they want
  • Set up payment plans, fraud investigations, disputes, collections with call back follow up service
  • Creating Barclays, the "To Go" Bank

Tech Support Sitel
Las Vegas, NV

08.2006 - 09.2013

Job overview

  • Answered inbound calls for Sony PlayStation, Logitech, Verizon Wireless and DirecTV
  • Troubleshoot hardware, software, network, and configuration issues
  • Set up systems for service and took payments for service and warranty issues
  • Explained warranty and service policies, up sold warranties, and promoted other products.

Llama Marketing
Las Vegas, USA

Web Sales Consultant
05.2006 - 08.2006

Job overview

  • Helping Realtors find the best possible solution for marketing their business
  • Including website traffic generation, lead capture, lead incubation and lead closing.

Wessex Solutions
Basingstoke, UK

IT Consultant
01.2002 - 01.2004

Job overview

  • Speaking to small businesses and general public to establish and carry out PC support, upgrade, advice, training and repair
  • Using Windows XP, 98 and NT networks.

John Hunt School
Basingstoke, UK

Head of IT
01.2001 - 01.2002

Job overview

  • Speaking to Deputy Head of school and students to assess networking and computer needs for the school, running and backing network data and software
  • Fixing and mending old computers and networking issues.

Wessex Solutions
Basingstoke, UK

IT Consultant
01.1999 - 01.2001

Job overview

  • Speaking to small businesses and general public to establish and carry out PC support, upgrade, advice, training and repair as needed
  • Using Windows 98 and 95 networks.

Maintenance
Bristol, UK

PC Service Engineer
01.1998 - 01.1999

Job overview

  • Millennium bug testing for Atomic Weapons Research Establishment, PC repair and servicing
  • Using Windows 98, 95, 3.1 + DOS and various PCs from 386 to Pentium.

Byte Computers
Basingstoke, UK

Sales Consultant
01.1997 - 01.1998

Job overview

  • Speaking to small businesses and general public, providing PC advice and demonstration
  • Installing and teaching PC skills
  • Using Windows 95, 3.1 + DOS and various PCs from 386 to Pentium.

Richmond, UK

IT Consultant Hand
01.1996 - 01.1997

Job overview

  • Speaking to small businesses and general public, providing PC advice and demonstration on Compaq and Fujitsu PCs
  • Installing, teaching PC skills, support, upgrade, advice, training and repair
  • Using Windows.

World Health Network
Newbury, UK

PC Installation Engineer
01.1995 - 01.1996

Job overview

  • Speaking to doctor surgeries to check PC system specification and parts, arranging and carrying out visits to install and configure software
  • Allowing GPs to receive the latest medical news and information on line.

Zenith, Bowater
Basingstoke, UK

Sales Consultant
01.1994 - 01.1995

Job overview

  • Sales and door to door marketing to public for double glazing with sales presentation
  • Full training provided in all marketing and sales areas.

RSL
Harrow, UK

Market Researcher
01.1990 - 01.1994

Job overview

  • Door to door market research, using laptop PCs and paper
  • Full market research training provided.

Wessex Instrumentation
Herriard, UK

Computer Programmer
01.1989 - 01.1990

Job overview

  • Speaking to the Company Director to design software for a blood sample analyser, user interface and links to a mainframe facility
  • Using IBM PS/2s, RS232 links and GW-BASIC.

Multitone Electronics
Basingstoke, UK

RF Engineer
01.1984 - 01.1989

Job overview

  • Working for a group leader on the design and development of HF and UHF radio pagers
  • Creating software to automate temperature and drop testing using PET computers and IEEE links.

Door Sales
, UK

Door
06.1979 - 09.1979

Job overview

  • Selling household products, gadgets and cleaners door to door
  • Email - Breakthroughs.unlimited@att.net
  • Telephone: (702) 824 0176.

Education

Brunel University

BS Hons from Electrical and Electronic
01.1985

University Overview

Brighton College

01.1981

University Overview

Maths (Lon), Physics, Further Maths, Maths (O & C

Skills

  • Great communicator, clear, logical, analytical and focused thinking Leading the way in innovative thinking and motivation, keen to help others to help themselves Preferring to lead by example than by theory With training, sales, marketing and IT experience in both software and hardware Attended many personal development courses, seminars, trainings and books over the last 12 yrs, with the emphasis of better understanding myself and all human issues, psychological or otherwise Leading workshops on personal development, training and coaching Empowering coaching and listening skills, have always been a key element in all areas of my life
  • SOFTWARE
  • MS Word, Excel, Access and Powerpoint Windows XP, NT, 98, 95, 31 & DOS
  • QBASIC, Pascal and GW-BASIC Data Flow Diagrams
  • PET and ZX81 BASIC Flow Charts
  • Upselling and Cross-Selling
  • Team Collaboration
  • MS Office Proficiency
  • Customer Support
  • Regulatory Compliance
  • Inbound and Outbound Calling
  • Customer Relationship Management (CRM)
  • Account Updating
  • Problem Resolution
  • Software Troubleshooting
  • Account Management
  • Safety Regulations
  • Retail Marketing
  • Customer Complaint Resolution
  • Tactful and Diplomatic
  • Negotiation
  • Guest Services
  • Quality Assurance
  • Product Knowledge
  • Customer Service
  • Inbound and outbound calling
  • [Type] support
  • Quality assurance
  • Cross-functional team collaboration
  • Self-direction
  • Account management
  • Training development aptitude
  • Great communicator, clear, logical, analytical and focused thinking Leading the way in innovative thinking and motivation, keen to help others to help themselves Preferring to lead by example than by theory With training, sales, marketing and IT experience in both software and hardware Attended many personal development courses, seminars, trainings and books over the last 12 yrs, with the emphasis of better understanding myself and all human issues, psychological or otherwise Leading workshops on personal development, training and coaching Empowering coaching and listening skills, have always been a key element in all areas of my life
  • Service standard compliance
  • Complaint resolution
  • Medical terminology knowledge
  • Professional telephone demeanor
  • Staff education and training

Affiliations

Affiliations
Associate member of Institute of Electrical Engineers. Member of Marketing Guild. Member of Market Research Society.

Interests

Interests
President, Treasurer, International, Vocational and Sports Chairperson in various local clubs. Involved in Squash, Football, Badminton, Chess, Community and Fundraising activities. Leading workshops on personal development, training and coaching. Mr C.A.Mole Page 2 of 3 8/3/2023

Languages

Languages
  • French – O’ Level.
  • Learning Spanish
  • Availability
    See my work availability
    Not Available
    Available
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    friday
    saturday
    sunday
    morning
    afternoon
    evening
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    Quote

    Every problem is a gift—without problems we would not grow.
    Tony Robbins

    Timeline

    Customer Service Associate
    Anthem
    08.2021 - 03.2023
    Elite Service Manager
    Barclaycard
    03.2014 - 12.2020
    Tech Support Sitel
    08.2006 - 09.2013
    Web Sales Consultant
    Llama Marketing
    05.2006 - 08.2006
    IT Consultant
    Wessex Solutions
    01.2002 - 01.2004
    Head of IT
    John Hunt School
    01.2001 - 01.2002
    IT Consultant
    Wessex Solutions
    01.1999 - 01.2001
    PC Service Engineer
    Maintenance
    01.1998 - 01.1999
    Sales Consultant
    Byte Computers
    01.1997 - 01.1998
    IT Consultant Hand
    01.1996 - 01.1997
    PC Installation Engineer
    World Health Network
    01.1995 - 01.1996
    Sales Consultant
    Zenith, Bowater
    01.1994 - 01.1995
    Market Researcher
    RSL
    01.1990 - 01.1994
    Computer Programmer
    Wessex Instrumentation
    01.1989 - 01.1990
    RF Engineer
    Multitone Electronics
    01.1984 - 01.1989
    Door
    Door Sales
    06.1979 - 09.1979
    Brunel University
    BS Hons from Electrical and Electronic
    Brighton College
    Colin MOLE