Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
Winter Garden, Florida
11.2023 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Marketing and Technology Assistant
W2W Line Drain LLC
Winter Garden, Florida
01.2021 - Current
Assisted with the setup of audio-visual equipment during events.
Developed content for social media campaigns targeting various audiences.
Provided technical support to users via telephone or remote access.
Resolved hardware issues including replacing parts as necessary.
Filmed videos to be put on social media for the company.