Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dylan Wild

Winter Garden,FL

Summary

Technologically-savvy with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walgreens
Winter Garden, Florida
11.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

Marketing and Technology Assistant

W2W Line Drain LLC
Winter Garden, Florida
01.2021 - Current
  • Assisted with the setup of audio-visual equipment during events.
  • Developed content for social media campaigns targeting various audiences.
  • Provided technical support to users via telephone or remote access.
  • Resolved hardware issues including replacing parts as necessary.
  • Filmed videos to be put on social media for the company.

Education

High School Diploma -

Foundation Academy
Winter Garden, FL
05.2022

Still Attending - Information Technology

University of Central Florida
Orlando, FL

Skills

  • Computer literacy
  • Communication skills
  • Fast Learner
  • Technical Support
  • Technical Troubleshooting
  • User Support
  • Customer Support
  • Problem Resolution
  • Guest Services
  • Customer Complaint Resolution
  • Product Knowledge
  • Customer Service
  • POS System Operation
  • Stock Replenishment
  • Software Troubleshooting

Timeline

Customer Service Associate

Walgreens
11.2023 - Current

Marketing and Technology Assistant

W2W Line Drain LLC
01.2021 - Current

High School Diploma -

Foundation Academy

Still Attending - Information Technology

University of Central Florida
Dylan Wild