Julie Patchett
The Dalles
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
27
27
years of professional experience
1
1
Certificate
Work History
Customer Service Associate
Pacer Propane
The Dalles
11.2024 - Current
- Customer service
- Managed high volume of incoming phone calls with professionalism and efficiency.
- Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
- Maintained accurate and organized customer records for easy accessibility and reference.
- Provided detailed product information and guidance to customers to assist with their purchasing
- Account management
- Appointments
- Customer Service
- Computer Literacy
- Confidential Data
- Conflict resolution
- Calendaring
- Claims Processing
- Data Entry
- Database
- Direct Mail
- Daily task list Management
- Direct Calls
- File Systems
- Inbound Calling
- Outbound Calling
- Office Supplies
- Receptionist
- 10-key
- Answering phones
- Computer data entry
- Payment Processing
- Cash Drawer Reconciliation
- Set up accounts
- Manage calendar
- Ticket input for deliveries
- Managing batch files
Customer Service Representative
State Farm Insurance
The Dalles
09.2023 - 07.2024
- Managed high volume of incoming phone calls with professionalism and efficiency.
- Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
- Maintained accurate and organized customer records for easy accessibility and reference.
- Provided detailed product information and guidance to customers to assist with their purchasing
- Account management
- Appointments
- Customer Service
- Computer Literacy
- Confidential Data
- Conflict resolution
- Calendaring
- Claims Processing
- Data Entry
- Database
- Direct Mail
- Daily task list Management
- Ring Central
- CRM
- Inbound Calling
- Outbound Calling
- Office Supplies
- Receptionist
- 10-key
- Process Payments
- Cash Drawer Reconciliation
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
- Upsold additional products or services to customers based on their needs and preferences
- Achieved top ranking among peers for consistently meeting or exceeding monthly targets related to call volume, issue resolution rate, or upselling goals
Service Desk Associate
Home Depot
The Dalles
02.2016 - 02.2024
- Managed high volume of incoming phone calls with professionalism and efficiency.
- Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
- Maintained accurate and organized customer records for easy accessibility and reference.
- Provided detailed product information and guidance to customers to assist with their purchasing needs
- Account management
- Computer literacy
- Confidential Data
- Calendaring
- Communication Skills
- Conflict resolution
- Data Entry
- Direct Mail
- Inbound Calling
- Outbound Calling
- Order Pulling
- Order Processing
- Quote Center
- POS Machine
- 10-key
- Process payments
Office Manager/Receptionist
Farmers Insurance Group
The Dalles
03.2023 - 10.2023
- Managed high volume of incoming phone calls with professionalism and efficiency.
- Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
- Maintained accurate and organized customer records for easy accessibility and reference.
- Provided detailed product information and guidance to customers to assist with their purchasing
- Account Management
- Appointments
- Customer Service
- Computer Literacy
- Confidential Data
- Conflict resolution
- Calendaring
- Claims Processing
- Data Entry
- Database
- Daily task list Management
- Direct Calls
- Direct Mail
- File Systems
- Inbound Calling
- Outbound Calling
- 10-key
- Office Management
- Office Supplies
- Receptionist
- Payment Processing
- Cash Drawer Reconciling
- Currently studying to get my personal lines license
Customer Service Representative
Oregon Trail Insurance
The Dalles
11.2021 - 10.2022
- Manager high volume of incoming phone calls with professionalism and efficiency.
- Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
- Maintained accurate and organized customer records for easy accessibility and reference.
- Provided detailed product information and guidance to customers to assist with their purchasing
- Account Management
- Appointments
- Customer Service
- Computer Literacy
- Confidential Data
- Conflict Resolution
- Calendaring
- Claims Processing
- Data Entry
- Database
- Daily task list Management
- Direct Calls
- Inbound Calling
- Outbound Calling
- File Systems
- Receptionist
- Payment processing
- Reconciling Cash Drawer
Front Desk Receptionist
Lighthouse Inn
Florence
03.2008 - 08.2009
- Managed high volume of incoming phone calls with professionalism and efficiency.
- Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
- Maintained accurate and organized customer records for easy accessibility and reference.
- Provided detailed product information and guidance to customers to assist with their purchasing
- Account management
- Customer Service
- Computer Literacy
- Conflict Resolution
- Confidential Data
- Calendaring
- Office supplies
- Inbound calling
- File Systems
- Data Entry
- Database
- Daily task list Management
- Direct Calls
- Receptionist
- Travel arrangements
- Activity Planning
- Reservations
- 10-Key
Customer Service Representative
Farmers Insurance Group
Florence
02.1999 - 03.2002
- Managed high volume of incoming phone calls with professionalism and efficiency.
- Resolved customer issues in a timely and satisfactory manner to ensure customer satisfaction.
- Maintained accurate and organized customer records for easy accessibility and reference.
- Provided detailed product information and guidance to customers to assist with their purchasing
- Account management
- Appointments
- Customer Service
- Computer Literacy
- Confidential Data
- Conflict resolution
- Calendaring
- Claims Processing
- Data Entry
- Database
- Direct Mail
- Daily task list Management
- Direct Calls
- File Systems
- Inbound Calling
- Outbound Calling
- Office Supplies
- Receptionist
- 10-key
Education
GED - High school diploma or GED
Columbia Gorge Community College
The Dalles, ORSkills
- Phone etiquette
- Writing skills
- Live chat
- Organizational skills
- Cash register
- Guest services
- Microsoft Excel
- Cash handling
- Clerical experience
- Warm calling
- 10 key typing
- Ethernet
- Call center experience
- Guest relations
- Cold calling
- Calendar management
- QuickBooks
- Telecommunication
- Math
- Computer operation
- Adobe Acrobat
- Complaint handling
- Front desk
- Microsoft Outlook
- Appointment scheduling
- Operating systems
- Microsoft Office
- Building rapport (10 years)
- Word processing
- Computer skills
- Filing
- Teamwork (1 year)
- Hotel experience
- Negotiation
- Sales
- Order entry
- Customer service
- Email correspondence (10 years)
- Communication skills
- Data management
- Retail sales
- Office experience
- Data entry
- IOS
- Grammar Experience
- Internet of Things
- Customer communication
- Computer literacy
- CRM system proficiency
- Attention to detail
- Microsoft Word
- Machine learning
- Hospitality
- Bookkeeping
- Mobile devices
- Mobile applications
- Windows
- Technical Proficiency
- Salesforce
- Client interaction via phone calls
- Customer support
- Interpersonal skills (10 years)
- Time management
- Typing
- Accounting
- Multi-line phone systems
- Basic math
Certification
- Personal Lines License, 05/01/23, Present
- Driver's License
Timeline
Customer Service Associate
Pacer Propane
11.2024 - Current
Customer Service Representative
State Farm Insurance
09.2023 - 07.2024
Office Manager/Receptionist
Farmers Insurance Group
03.2023 - 10.2023
Customer Service Representative
Oregon Trail Insurance
11.2021 - 10.2022
Service Desk Associate
Home Depot
02.2016 - 02.2024
Front Desk Receptionist
Lighthouse Inn
03.2008 - 08.2009
Customer Service Representative
Farmers Insurance Group
02.1999 - 03.2002
GED - High school diploma or GED
Columbia Gorge Community College
Languages
English