Ruth Jimenez
AAA Ultimate Pawn
Omaha,NE
10
years of professional experience
Customer service professional committed to excellence and results. Proven track record in managing customer service operations and enhancing team performance. Recognized for fostering collaboration and adaptability in dynamic environments. Expertise in problem-solving and team motivation.
Work History
Customer Service Associate
2 Months- Oversaw customer sales transactions to ensure smooth checkout process.
- Managed store cleanliness to enhance customer experience.
- Coordinated restocking of shelves to maintain inventory levels.
- Supervised cash handling procedures for accuracy and security.
- Responded to customer inquiries and phone calls to provide assistance.
Legal Clerk
1 Year 11 Months- I am a bilingual legal clerk at a law firm.
- I help cover and or assist the receptionist. I help answer a multi line phone, scan and electronically file the mail. I help schedule client appointments and other projects.
- I also am a back up to the marketing assistant. I go to the police department downtown and scan the police reports. When back in the office I print off police report and stuff the envelopes with flyers and mail them out the clients. I make a run to drop off mail at the post office too.
- I am also the intake specialist and assist our virtual intake specialist.
- I call the clients to get basic info, forms signed and anything else needed. I also help do the same in person.
- I assist the criminal attorney's. I help look up cases on justice, electronically upload documentation and call, text or send letters to clients.
- I am also a runner when needed I go to UPS or Fedex.
Customer Service Representative
2 Years- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Provided personalized support, ensuring customer satisfaction and fostering long-term relationships.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
File Clerk/Office Assistant
2 Months- Organized and maintained digital and physical filing systems for efficient document retrieval.
- Processed incoming documents, ensuring proper categorization and accurate data entry.
- Collaborated with team members to streamline document handling procedures and improve workflow efficiency.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Examined, categorized, and sorted incoming documents.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
Intake Specialist
2 Months- Conducted comprehensive client intake assessments to determine eligibility for tax assistance programs.
- Streamlined documentation processes to enhance efficiency and improve client service delivery.
- Coordinated communication between clients and tax preparers, ensuring clarity and prompt response to inquiries.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
Customer Service Team Lead
4 Months- Led customer service team, ensuring high-quality support and adherence to operational standards.
- Implemented quality assurance protocols to improve service consistency and customer satisfaction.
- Analyzed customer feedback data, identifying trends to inform strategic improvements in service delivery.
- Coordinated communication between departments to streamline issue resolution and enhance customer experience.
- Mentored team members, fostering professional development and promoting a collaborative work environment.
Bilingual Claims Customer Service Representative
2 Years 3 Months- Managed high-volume claims inquiries while ensuring compliance with company policies and procedures.
- Resolved customer issues through effective communication and problem-solving techniques to enhance satisfaction.
- Trained new representatives on systems and best practices, fostering a knowledgeable team environment.
- Collaborated with cross-functional teams to streamline claims processing workflows, improving operational efficiency.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional customer service during difficult times of natural disasters.
Education
Bachelor of Arts - General Studies
Skills
Bilingual in Spanish
Clerical experience
Microsoft Word
Multi-line Phone Systems
Correspondence management
Greeting customers
Computer operation
Office experience
Microsoft Office
Mail distribution
Phone etiquette
Organizational skills
Team management
Handling customer inquiries
Microsoft Outlook
Conflict management
Phone communication
Customer support
Front desk
Communication skills
Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
AAA Ultimate Pawn
05.2026 - CurrentRead More
Legal Clerk
Inkelaar Law
06.2023 - 05.2025Read More
Customer Service Representative
Noll resources
06.2021 - 06.2023Read More
File Clerk/Office Assistant
Robert Half
04.2021 - 06.2021Read More
Intake Specialist
Community Tax Foundation
02.2020 - 04.2020Read More
Customer Service Team Lead
North End Teleservices
06.2019 - 10.2019Read More
Bilingual Claims Customer Service Representative
IAT Insurance Group
04.2016 - 07.2018Read More
New Hope Christian College
Bachelor of Arts from General Studies
Read More