Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

ASHLI ESPARZA

Fontana,CA

Summary

Bilingual communicator with extensive experience in a variety of industries in customer service etiquette. Reliable individual who can easily adapt to any environment, while fostering a positive mindset. My skills include being proficient in microsoft word suite, handling customer inquires and ability to process financial transactions. Looking to grow within a supportive and professional healthcare environment.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

UNIQLO
06.2023 - Current
  • Greeted customers on the sales floor with a welcoming tone and enthusiasm, always offered to assist in finding items or answer customer inquiries.
  • Promoted ongoing specials and discounts to customers, contributing to enhancing stores credibility.
  • Able to assist customers in resolving disputes, routine questions, and supporting them in a friendly manner.
  • Overlooked out-of-stock items, transfer-outs, re-ticketing, repackaging, and loss prevention.
  • Handled cash effectively at the register, and processed returns, orders, and exchanges utilizing the POS system.

Customer Service Cashier

Bakers Drive Thru
07.2021 - Current
  • Processed cash and credit card payments, issued receipts, and provided accurate change.
  • Answered phone calls in a timely manner, gave store operation hours, and resolved complaints professionally, utilizing the company policy.
  • Knowledgeable and up to date on daily store goals, safety, health, and food regulations within the restaurant.
  • Organized, restocked, and sanitized surrounding areas to ensure a proper store appearance for customers and staff members.

Education

BACHELOR OF ARTS - ADMINISTRATION, HUMAN RESOURCES CONCENTRATION

California State University
San Bernardino
05.2026

Skills

  • Phone and email etiquette
  • Adaptability and Flexibility
  • Team collaboration
  • Customer service
  • POS system operation and cash handling
  • Appointment scheduling
  • Patient confidentiality
  • Multitasking and organization
  • Bilingual in Spanish
  • Documentation

Accomplishments

  • Seal of Biliteracy
  • Jack H. Brown College Deans List Honor Roll

Timeline

Customer Service Associate

UNIQLO
06.2023 - Current

Customer Service Cashier

Bakers Drive Thru
07.2021 - Current

BACHELOR OF ARTS - ADMINISTRATION, HUMAN RESOURCES CONCENTRATION

California State University

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