Danyel Moore
Glendale,AZ
Summary
To secure a position with a mission driven organization where I can fully utilize my customer service skills, while helping people.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Party City
2023.02 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shift Lead
Cold Stone Creamery
2022.07 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Crew Member
Culvers
2020.11 - 2021.08
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Mountain Ridge High school
Glendale, AZSkills
- Excellent Written and Oral Communication
- Complaint Handling
- Customer Support
- Cash Handling
- Computer Security
- Organizational Skills
- Computer Literacy
- Interpersonal Skills
Timeline
Customer Service Associate
Party City
2023.02 - Current
Shift Lead
Cold Stone Creamery
2022.07 - Current
Crew Member
Culvers
2020.11 - 2021.08
Mountain Ridge High school